CX Specialist CMO (German)

Job Description

Responsibilities:

• Preparing, creating, and following up on RFQ offers in CRM, including data entry and item registration
• Performing volume and technical checks of customer inquiries in cooperation with internal stakeholders (VAM, CTS)
• Supporting the Account Manager in pricing processes and offer finalization
• Verifying consistency between orders and CRM data using SAP
• Managing order follow-up processes, including retro-billing and impact analysis
• Maintaining accurate customer data and managing contracts in SAP
• Registering and handling customer claims in the system
• Monitoring payment status and supporting credit and collection activities (advance payments, proformas, payment delays)
• Cooperating with internal stakeholders to support daily operational activities
• Preparing and managing logistics and customer documentation
• Ensuring high-quality standards and compliance with internal procedures and policies
• Documenting processes and supporting knowledge transfer and training
Requirements:

• Experience in customer service, order management, supply chain, or a related field
• Very good command of German and English
• Strong communication skills and customer-oriented mindset
• Good knowledge of SAP, CRM systems, and MS Office (nice to have)
• Ability to work independently and collaboratively in a team
• Strong organizational skills and attention to detail
• Problem-solving attitude and ability to manage multiple tasks
• Continuous improvement mindset and willingness to develop new skills
• Commitment to quality standards and compliance procedures

About Us

ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 15 countries. Our material is part of the fabric of life. What we produce makes a difference - to individuals, communities, businesses and society. At ArcelorMittal, the safety, health, and wellbeing of our employees are our top priorities. We believe that every accident is avoidable, and it is essential for every employee, from the shop floor to the management committee, to hold this belief.

Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future.

About the Team

Do you want to make an impact? We're looking for talented people to join a global community. ArcelorMittal is the world's leading steel company. Our material is part of the fabric of life. Our purpose - and the reason why we exist - is to create smarter steels for people and planet. Help us develop the material that tomorrow's world will be made of. In return, we offer endless career opportunities, international experiences in a diverse, multi-cultural organisation, working with leading experts, and lifelong learning through the ArcelorMittal University.

As Segment Finance, we develop financial planning & analysis to help Segment & Clusters frame, monitor and achieve their business objectives. We want to be a business partner of choice to identify & promote value creation initiatives across all functions. We see our team as an open ground for new talents, with a clear focus on creativity, diversity & inclusion.
Our Mission is to:

• Develop financial planning & analysis to help Segment & Clusters frame, monitor and achieve their business objectives
• Reinforce Segment & Clusters decision making by bringing the relevant strategic, financial & business perspectives
• Promote and drive value creation initiatives across the different functions
• Ensure fair allocation of financial resources between business stakeholders
• Set up a transparent business environment, in compliance with internal & external financial standards & procedures