CX Specialist for leading German Marketplace (German Native)

Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe's most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential.

Behind the brand.

This brand is a popular online marketplace that connects local buyers and sellers across Germany, offering everything from furniture and electronics to real estate and services. Known for its simplicity and community-driven approach, Kleinanzeigen makes it easy for users to list items or find unique, second-hand deals nearby. With a focus on sustainability and supporting the circular economy, they encourage affordable, eco-friendly transactions and build connections within local communities.

A day in the life of.

As a Customer Experience Specialist it is all about variety, teamwork, and impact. You'll kick things off by diving into user queries, tackling anything from listing questions to account issues. Your problem-solving skills will shine as you resolve disputes, guide users on managing listings, and keep an eye on flagged content. Collaborating with your team is key-together, you'll analyze user feedback and brainstorm improvements to elevate the platform. It's a fast-paced role where every interaction helps shape a positive community experience!

How you make an impact.

• Providing timely responses to questions about listings, account management, and transaction issues
• Guiding users through troubleshooting steps for website or app-related problems
• Reviewing listings and user interactions to ensure compliance with Kleinanzeigen's guidelines and standards
• Mediating and offering solutions in cases of buyer-seller disputes to maintain a safe community.
• Collecting user feedback to contribute to platform improvements and enhance user experience.

What we value in you.

• Native-level German and C1 level in English (any other language is a plus)
• Clear and empathetic communication is crucial for effectively addressing user issues and guiding them through solutions
• Strong analytical skills help in resolving account, listing, and transactional challenges, often under time-sensitive conditions
• Ensuring accurate information, monitoring flagged content, and upholding community standards require a sharp eye for details
• Flexibility is needed to manage diverse queries in a fast-paced environment with evolving needs
• Working closely with colleagues to share insights and enhance support processes fosters a cohesive and effective support team

The extras you'll love.

• Experience a vibrant start-up culture while collaborating with some of the coolest brands in Europe

• Breakfast and lunch on us - because fueling your day matters
• Spanish health insurance - we've got your well-being covered
• Free Spanish classes - unlock a new language and immerse yourself in the local culture
• Career growth opportunities - take your skills to the next level with endless development paths
• Monthly events and socials - from boot camps to the coolest team-building activities, we know how to keep things exciting
• Relocation support - we'll help you settle into Spain smoothly, from handling admin to offering tips on local life

Join us for more than just a job-be part of an unforgettable journey!