Client Specialist with German language

Want to make a meaningful impact?

At ING our purpose is to empower people to stay a step ahead in life and in business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking can be. For you that means plenty of opportunities for personal growth in a continuously evolving environment. In return we ask for your long-term commitment and involvement.
If this is the environment you thrive in, then apply and join us in changing the future of banking!

Our department WB Daily Banking & Channels Support is responsible for 1st line support to our clients on a new, cross-product Commercial Banking interactive channel. You'll be working in an international team to support our clients worldwide with technical and functional support on this new channel, products and payments related questions.

Something for you? Be a part of an international changing environment where "Every day is a new day"
How are you contributing to ING?
- You will support our corporate clients for DB services in our portfolio
- You will provide direct support to our corporate clients in banking operational workflow topics
- You will play an essential role in continuously improving our client satisfaction
- You will assist clients in detecting technical and functional issues with channel related services and use your extensive experience and knowledge to diagnose, prioritize, advise and resolve technical and functional problems
- You will identify and bring forward suggestions for continuous improvement, provide input for larger projects based on own experience and best practices
- You will maintain contact with clients and/or stakeholders and keep them informed about the progress of their request
- You will set-up clients on the new channel and related services and coordinate the end-to-end administrative process
- You will be responsible for data investigation and analysis to complete clients requests

Personality requirements and skills:

Are you also someone who...

• has exceptional organizational, planning and time management skills
• coordinates activities and comes up with solutions
• is client-oriented, patient and attentive with clear and positive communication skills

• has advanced knowledge of English and German
• is highly collaborative, self-driven with focus on delivery
• has attention to detail and able to recognize important information, research and make connections
• is flexible and comfortable in a fast changing environment
• uses MS Office
... Then you are our new Operations Specialist!

Wage (gross)

1 700 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

We offer you a bunch of great benefits

Friendly working environment

• You build your own working day - flexible working hours and work from home
• Daily working time: 7hrs 45min instead of standard 8hrs (Investigations team needs to cover service hours from 7 AM to 6 PM)
• Daily refreshments - coffee, fruits, drinks
• Fully equipped gym accessible 24 hours / 7 days per week
• Game room with unlimited access
• Modern designed coffee corner and terrace with the grill spot

WellbeING

• Sick leave compensation: up to 80% of the monthly salary
• Life insurance contribution: up to 22,14 EUR/per month
• 3rd pillar contribution: up to 3% from your monthly salary
• 24/7 external mental health support
• Learning opportunities: internal and external learning programs
• Regular teambuildings, social events and communities

YOU/family/friends time

• Extra 3 PERSONAL days per year
• Extra vacation days: up to 10 extra days/per year
• We welcome your ING-positive friends: referrals starting from 1000 EUR
• 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
• Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks

• Yearly bonus based on your performance and company's results
• Cafeteria points: 50€/month (600€/year) - choose when and how to spend them
• Home office contribution: 20 EUR/per month
• Discounts from our and your favourite stores: up to 30%
• Warm welcome package for your fresh start
• Pet friendly office