Digital Client Advisor - German Speaker

TASKS AND RESPONSIBILITIES:

• Provide a positive, courteous, and pleasant client experience by incorporating all core brand values and integrity throughout each interaction.
• Consistently provide a highly professional approach and outstanding service in order to resolve client issues; communicate effectively and with empathy via phone, email, social media and/or written correspondence.
• Escalate any client issues that require further resources to appropriate supervisor to ensure
resolution is satisfactorily met.
• Ensure that all client communications are handled in line with Dior policies and processes.
• Demonstrate and share brand awareness, storytelling and product knowledge when
communicating with clients.
• Ensure qualitative monitoring and updating of customer information, accordingly to the
Dior tools, to retain actual customers and detect new high potential ones
• Drive to achieve and exceed planned KPI's (such as sales, clienteling, client experience...)
• Recommend new and innovative approaches to address client concerns and share
successful ideas within the team and department.
• Develop excellent working relationships within the Dior network.

• Education and experience:
o Bac+2 required from a higher education
o Previous experience in luxury (client service, boutiques, hotels, or concierge)

• Languages
o On top of English, additional language mandatory: German

• Hard Skills:
o Proficient in Microsoft Office
o Salesforce knowledge a plus

• Soft skills & motivation:
o A passion for Christian Dior and our collections
o Strong sales negotiation skills
o Able to multi-task and prioritize competing tasks
o Able to work a varied schedule
o Clear demonstration of a client-first mind-set

o Highly motivated, energetic, and inspirational team player
o Strong knowledge in fashion trends