Digital Customer Success Manager - German speaker

About Omnia

We are an ambitious scale-up with a winning mindset and a passion for offering the best pricing platform to online retailers and brands. Our software helps customers stay ahead by providing competitive data, pricing insights, and dynamic pricing strategies. We are currently the European market leader, but we have bigger plans-this is just the beginning.

About the role

As a Digital Customer Success Manager, you will play a key role in helping online retailers and brands get the most value out of Omnia. You'll be the first point of contact for a diverse portfolio of customers, ensuring they stay engaged and successful with our platform.

Your week might include helping customers with onboarding, advising on pricing strategies, addressing questions about our product, and flagging technical issues to the support team. You'll also be looking for ways to improve engagement-identifying customers who are using Omnia less, reaching out to understand why, and helping them get more value from the platform.

We're looking for someone who sees opportunities, enjoys building processes, and is excited about shaping a new way of working in a growing Digital CSM team-where trying things out, making mistakes, and learning from them is part of the journey.

What will you be involved in?

• Helping to build and refine the Digital CSM processes alongside the Head of CSM.
• Handling the day-to-day within the customer base.
• Identifying and leading up- & cross-selling opportunities within your customer base.
• Reducing churn by improving follow-ups on termination requests and identifying at-risk accounts.
• Conducting half-yearly check-ins with customers to assess their health and ensure they're getting value from Omnia.
• Expanding our enterprise segment by identifying and growing accounts to reach their full potential.
• Supporting onboarding processes and helping customers get started with Omnia.
• Working on projects like win-back campaigns for lost customers.
• Acting as the link between customers, finance, and technical support.
• Continuously optimising the customer life cycle by sharing valuable insights with product, development, sales, and marketing teams.

About you

• 1-3 years of experience in Customer Success, Account Management, or a similar role in a technology-driven company (preferably SaaS).
• Fluent in German (most of your customers will be German-speaking).
• Strong communication skills-you can explain technical concepts in a simple way.
• Comfortable with process improvement and helping to shape a new role.
• Interest in retail and e-commerce.
• Resilient-you know how to handle pushback from customers.
• Proactive and commercially minded-you see opportunities for upselling and know how to close a deal.
• Based in the Amsterdam region.

Why Omnia?

Omnia is a place where you can take ownership of your role and grow. We believe in giving people the freedom and flexibility to be themselves. We love working remotely, but also value the time we spend together in our Amsterdam and Darmstadt offices.

We are a team of ambitious, curious, and supportive people. We celebrate wins together and encourage each other to keep learning and improving. And most importantly, we love what we do.

Interested?

We'd love to hear from you! Apply now or reach out to Elisa, our recruiter, at [email protected] with any questions.

No recruitment agencies, please!