Digital Services Sales Specialist 2-1 - German Speaker

Accelerate Digital Service Adoption Across Industrial Clients

Drive digital service adoption in cybersecurity-enabled access solutions as a Digital Services Sales Specialist 2-1 - German Speaker, helping existing service customers move toward smarter, safer, and more predictable service models. Build a long-term global career with Emapta while representing a premium international business that values structured sales execution, customer impact, and professional growth.

About the Client

Our client supports global expertise in automated entrance solutions, digital services, and IoT-enabled service models. With advanced products across automatic doors, industrial doors, loading dock equipment, high-speed doors, and digital solutions, the business helps organizations improve safety, security, energy efficiency, and operational continuity.

Backed by more than 60 years of experience, a presence across 130 countries, 24/7 service expertise, and access to more than 3,000 trained technicians, they deliver innovative entrance solutions that keep people, goods, and businesses moving.

Responsibilities

• Execute structured outbound conversion activities toward existing service customers
• Follow up on customer interest from digital, IoT, and hybrid service initiatives
• Communicate the 2-1 value proposition, including reduced physical service visits, improved safety, better service availability, and more efficient technician resource use
• Convert customer interest into signed contract amendments, digital service activations, or booked follow-up meetings
• Apply a disciplined and repeatable conversion process to support scalability
• Maintain professionalism, structure, and pace in all customer interactions
• Document interactions, status, and next steps accurately in CRM or tracking tools
• Ensure structured handover to BU Service Operations after contract conversion
• Own customer conversion activities for the 2-1 digital services concept
• Act as a frontline ambassador for ASSA ABLOY Digital Services and IoT-enabled service models
• Follow approved conversion scripts, value propositions, and processes
• Maintain high data quality for customer status, contract information, and decision-makers
• Provide structured feedback on customer objections, concerns, and adoption barriers
• Support continuous improvement of conversion playbooks, scripts, and process design

Qualifications

• At least 1 to 3+ years of experience in outbound sales, call center, or inside sales roles
• Experience in B2B services, industrial services, energy, HVAC, elevators, building automation, or digital services is a strong advantage
• Experience selling value-based or solution-oriented offerings is preferred
• Experience working in structured, KPI-driven sales environments
• Fluent spoken and written English is essential
• German language proficiency required
• Additional European languages are a strong advantage depending on market and deployment scope
• Relevant commercial, business, or technical education is advantageous but not mandatory
• Strong outbound sales and commercial communication skills
• Ability to explain service transformation and digital value clearly and credibly
• Comfortable working with KPIs, targets, and performance tracking
• Structured and disciplined approach to sales execution
• Confidence in engaging decision-makers by phone
• Ability to work within defined sales processes and follow proven playbooks
• Comfortable working with CRM systems and digital sales tools
• General digital literacy and interest in data-driven services
• Results-driven and motivated by reaching defined targets
• High energy and resilience in outbound sales work
• Customer-focused and value-oriented mindset
• Structured, disciplined, and reliable work approach
• Team-oriented with a collaborative mindset
• Curious and eager to learn digital services and sustainability value cases
• Business-driven and pragmatic attitude

Job Overview

Employment Type: Full time

Shift: Day shift, weekends off

Work Setup: Onsite, Skopje

Benefits

• Private Medical Insurance
• Access to Sportmaster
• Career growth opportunities
• Global career exposure
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses

Join the Top 1% Talent. A better career. A better life.

At Emapta, we don't just offer jobs-we build long-term global careers for the top 1% of talent. As we expand into North Macedonia, we are committed to creating opportunities that go beyond employment: where you are valued, supported, and empowered to grow alongside some of the world's leading businesses.

With over 1,000 clients globally and a team of 12,000+ professionals across 20 offices worldwide, you will be part of a high-performing, international environment without leaving your home country. Here, you are an extension of global teams, trusted to deliver meaningful outcomes and real impact.

If you are ready to elevate your career, work with purpose, and be part of a company that invests in your future.

#EmpoweringPeople #EmaptaEra