Dispute Agent with German

Position Title: Dispute Agent with German (m/f/n)
Location: Poland
Work Arrangement: Remote
Employment: Permanent, Full-Time

Come build your career.

It takes talented people with integrity, purpose, and a commitment to high-quality work to achieve great results. Join our global team of approximately 43,500 diverse professionals who contribute to some of the world's most recognized brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:

As the Dispute Agent with German, you will join our Credit and Collections team and take ownership of the End-to-End Dispute process for German-speaking customers across the EMEA region, with a dedicated focus on Germany, Austria, and Switzerland. You will:

• Manage and resolve OTC disputes for German-speaking customers in a timely, accurate, and professional manner.
• Perform deduction analysis and investigate the root causes of disputes and non-payment.
• Raise, process, and monitor dispute cases in the relevant systems.
• Prepare and process credit notes in line with internal procedures and approval requirements.
• Liaise with customers and internal stakeholders to ensure effective dispute resolution and a high level of service.
• Contact customers regarding disputed or overdue items, determine reasons for non-payment, and take appropriate corrective actions.
• Review supporting documentation, account details, and case history to determine the appropriate resolution path.
• Perform root cause analysis on recurring disputes and recommend corrective and preventive actions.
• Cooperate closely with cross-functional teams, including Sales, Supply Chain, and Customer Service, to support dispute resolution and process improvement.
• Support continuous improvement initiatives to enhance dispute handling efficiency and customer experience.

About You:

You are interested in learning, development, and contributing effectively in your role. You are comfortable working in evolving environments and adapting to new tools or processes. You also have:

• Fluency in German and English, both written and spoken.
• Experience in disputes, OTC, Accounts Receivable, Credit & Collections, customer service, order management, finance operations, or a similar role.
• Experience in deduction handling, dispute case management, or credit note processing will be an advantage.
• Strong analytical skills, attention to detail, and the ability to investigate issues and identify appropriate resolutions.
• Excellent communication and stakeholder management skills, with the ability to work cross-functionally in a high-volume environment.

The Details:

You'll receive a great benefits plan, including:

• Private medical care through Lux Med.
• Life insurance subsidized by the employer through Generali.
• Access to the MyBenefit multicafeteria system.
• Participation in the PPE Goldman Sachs private pension program, including a 3.5% employer contribution, with enrollment possible after 3 months of employment.
• Seniority Awards.

And More:

We want our company to be a place where people want to work and build their careers. Being part of our team means you'll get to:

• Grow: Be part of our global company with 20+ brands and opportunities to develop your skills across multiple career paths.
• Learn: Access a wide range of learning resources, including our digital learning portal.
• Belong: Work in an inclusive and respectful environment with appreciation for different perspectives and experiences.
• Give Back: Contribute to positive change locally and globally through volunteerism, community support, and sustainable business practices.

You'll also have the opportunity to support customers and professionals around the world. We are more than the #1 tools company, more than a driving force in outdoor power equipment, and more than a global leader in industrial solutions. We continue to grow and innovate, and this is where you can contribute. Join us.

Salary Range: 98,000 - 146,600 PLN gross annually

This is the lowest to highest salary range we would pay at the time of this posting. The salary offered in the range may vary depending on multiple factors including job level, geographic location, job related knowledge, skills, qualifications and experience.

The salary range listed in this job posting reflects the range for the primary location specified. The salary range may vary for other locations.

Please note that salary is only one component of total rewards at Stanley Black & Decker.

The successful candidate may be eligible for annual merit increases.

The salary range and associated pay elements are established in line with Stanley Black & Decker's compensation structure. If collective bargaining agreements, sectoral agreements, works council arrangements, or statutory pay frameworks apply, they determine the salary range and additional pay elements.

#LI-Remote

We Don't Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Benefits & Perks

You'll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

What You'll Also Get

Career Opportunity: Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:
Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too.

Purpose-Driven Company:
You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

EEO Statement:
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status or any other protected characteristic.

If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at [email protected]. Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.

Know Your Rights: Workplace discrimination is illegal (eeoc.gov)