eBoutique Client Relations Ambassador with German (f/m/x)

eBoutique Client Relations Ambassador with German (f/m/x)

eBoutique Client Relations Ambassador with German (f/m/x)

We are a dedicated Squad on a mission to redefine Swiss watchmaking, rooted in our legacy since 1884. Driven by innovation and precision we create timepieces that combine modern-retro design with casual, approachable, and sustainable luxury - powered by passionate teams around the world.

Do you have the first professional experiences in luxury retail sales and/or after-sales experience, outstanding customer service skills, and are you searching to put forward your ability to convey enthusiasm and passion for the brand during every interaction?

Join our vibrant Team in Lijnden (Amsterdam) as an e-Boutique Client Advisor and be part of something extraordinary!

Your future Team:

We are a Team of 5 Breitling e-Boutique Client Advisors and currently, we are looking for our next Colleague who will join and enhance our multilingual Squad in Lijnden (Amsterdam), Netherlands with excellent German and English language skills. It's more than an e-Boutique Client Advisor role, it's a role in which youwill be a key player in building strong and lasting relationships with our Customers and you will create with us stories that will become priceless memories.

Your contribution:

• Your mission will be to assist clients in online purchases journey
• You will handle inbound calls and live chats and provide written responses to customers' inquiries via e-mail
• As a Clients' Relations Ambassador, you will identify customers' needs, clarify needed information liaising between Client and other internal teams in order to deliver first call resolution
• You will consistently seek new product knowledge; act as an expert on the brand and its products, including the attributes of each timepiece
• You will aim to meet personal and team qualitative & quantitative targets
• You will be in charge of building sustainable relationships and of engaging customers by taking the extra mile

Do you think there is even more to discover in this role? You're right - apply today and learn more!

You will fit perfectly into our Team if:

• You speak German and English fluently (knwoledge of any other language like Spanish, French, Italian will be a strong asset)
• You are passionate about luxury environments
• You possess at least first experience in a contact/customer service/retail/hospitality environment or an equivalent combination of education from which comparable knowledge and abilities can be acquired
• You can put forward a high level of maturity, poise, sound business judgment, and change management to work with luxury and exceptionally demanding clients
• You are a fast learner - you will need to absorb extensive information on our brand's history, and products. You will learn and use multiple applications and systems
• You can demonstrate excellent verbal and written communication skills along with active listening
• You have strong developed Customer focus and adaptability to different personality types
• You are a reliable, flexible and loyal team player

We invite you to apply even if you do not meet all of these criteria.

Your new employer

At Breitling, we encourage everyone to bring true authenticity to work and contribute to our shared mission to redefine luxury. We prioritize the well-being of our employees by fostering an environment of diversity, equity and inclusion, where every voice is heard and valued.

We believe that happy, healthy employees are the key to success, which is why we offer competitive benefits, including:
• Work from home (depending on position requirements)
• Watch to wear / watch to buy program
• Referral program
• Development opportunities
• Maternity leave (18 weeks)
• Culture of feedback

Our values:

At Breitling we are...EPIC! :

• Entrepreneurship - We take ownership, act with agility, and dare to challenge the status quo.

• Performance - We strive for excellence and deliver with impact, precision, and passion.

• Innovation - We embrace creativity and continuously push boundaries to shape the future.

• Care - We look after our people, our clients, and our planet, with respect and responsibility.

Want to take on this mission and join our #Squad? Apply now!

We value diversity and are committed to fostering an inclusive environment that reflects the excellence and refinement that define our brand. We welcome applications from all backgrounds, regardless of race, gender, age, sexual orientation, disability, or any other protected characteristic. We invite candidates from all walks of life to share their applications to join our Squad, where inclusion is at the heart of our vision of elegance and prestige.

Please note that the use of protective equipment is required for certain roles to maintain the highest standards of safety and precision during operations in our workshops.