Education Specialist (German Speaking)

As Education Specialist you are a key member of the Education Team at enviolo, operating with customers and partners around the globe. As such we are looking for a native German-speaking person that feels comfortable interacting with different cultures and traveling throughout the year in order to create a unique customer journey through innovative on & offline learning experiences. In addition you support our sales activities towards the OE & tech partner channels through sales conversations, staff training and event support. This position reports to the Head of Education. We are open to candidates working remotely from Germany.

KEY RESPONSIBILITIES AND TASKS

Execution of top of the class Retail Education:

Educate, excite and influence bike retailers via product, service and sales training split into theoretical, but most importantly very interactive sessions. Expand this segment by creating supporting online training content & further optimizing our online help center with multimedia content driving the digital change. All initiatives are targeted at creating a high level of customer satisfaction.

Execution of OEM support (Sales, Education & Event Support) activities:

• Sales Support: Act as technical support in our BD team on complex technical issues to ensure we continue to exceed our customer sales experiences and be a driving force in creating upselling opportunities and smooth onboarding and product launch experience, while also evaluating future developments in collaboration with our Product Management.
• Sales Training: Execute sales and technical workshops towards the sales teams of our OEM customers incl. role play, instructing them on enviolo products, key benefits and triggering an increased share of enviolo bikes in their sales activities through upselling opportunities. This includes being a consultant on challenges they face in their everyday job. The ultimate goal is to inspire and educate them to be more successful in selling enviolo equipped bicycles to the retail channel.
• House Show Representation: Represent enviolo, our products and brand during house shows organized by our OEM customers. The goal is to ultimately drive enviolo sales to retailers, in cooperation with the sales teams of OEM's.
• Technical Training: Conduct technical workshops towards OEM's for Product Management teams and / or assembly staff as well as tech partners and industry designers to ensure great ride experiences for end consumers from day one.

Delivering a premium internal Sales and Product onboarding experience:

Develop an internal technical onboarding for new products and new hires, ensuring our internal customer facing teams are set up for success. This also involves providing our team and customers the proper self-help support tools like an extensive help center and online training platform with articles & videos.

WHAT WE ARE LOOKING FOR

• 5+ years experience in the bicycle, education or industry with a premium technical emphasis.
• Proven experience in education, giving group presentations and running events.
• Ability to engage multiple functions including sales, marketing, product management and customer service.
• Fluent in at least German(native is preferred) and English speakers are preferred.
• Passionate about educating and inspiring people and delivering a premium customer experience.
• Affinity with premium technical products, enjoys translating product USPs into adding value to business partners.
• Flexible to travel and work outside of enviolo published operating hours/days.

OUR COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION

Mobility affects most humans around the globe, regardless of how they look, who they love, how they personally identify, or their beliefs. We're looking for a diverse group of people to join our team, and our enviolo journey, because a diverse team will better enable us to understand and change the way people move, thereby enhancing and accelerating our success. At enviolo we value creating an environment where our work community members build careers with equal access to opportunities, are treated with dignity and respect, and feel a sense of belonging and worth. We encourage applications from humans from all walks of life, and this specifically includes members of underrepresented communities. We aim to create a recruiting environment where diverse people apply for open positions at enviolo without hesitation, even if they don't completely fit all of our job posting qualifications or requirements.