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Experienced Technical Support Professional with German
Erstellungsdatum 06.02.2025
Join a team recognized for leadership, innovation and diversity
Technical Support Specialist (Hardware + Software)
Location: Bucharest/ Romania
Responsibilities:
Be our software and hardware expert in electrical products & software- for commercial and private buildings.
Themain tasks are
You will play an important role in the introduction of new products.This ranges from product level to documentation review and training at softwareand system level.
Basic Qualifications:
Preferred Qualifications:
Technical Support Specialist (Hardware + Software)
Location: Bucharest/ Romania
Responsibilities:
Be our software and hardware expert in electrical products & software- for commercial and private buildings.
- Typicalproducts to support:
- Switches and sockets
- Lighting solutions
- BMS integration solutions
- KNX product portfolio
- EnOcean product portfolio
Themain tasks are
- Handling complex technical problems from our partner network ofsystem integrators and wholesalers
- Diagnosing the root cause of problems and providing solutions to ourcustomers
- Liaising with all internal departments to facilitate and ensure theprocessing of customer enquiries
- Managing customer calls and creating tickets in our SalesForce tool
- Maintaining and improving the performance targets of the helpline andincoming customer emails
- Planning, organizing and delivering customer training for thesupported products/software
- Developing self-help options such as training or documentation for24/7 access for customers
You will play an important role in the introduction of new products.This ranges from product level to documentation review and training at softwareand system level.
Basic Qualifications:
- You love to help customers and dig into softwarerelated details.
- You have 3+years of experience handling automation products - electromechanical, automation technical or similar.
- English written data sheets and electrical circuit diagrams youunderstand very well.
- Computer literate,familiarity with Microsoft programs
- German language skills
Preferred Qualifications:
- Formal electrotechnical qualifications, theseare preferred but demonstrable experience in this field along with a provenability to learn will be considered
- Electrical installations skills and knowledge of related regulationsand standards
- Customer facing experience (sales, administration, support) and the abilityto communicate with customers at all levels to enhance and add value to ourservices
- Focus on timely administration and adherence to metrics
- Ability to operate without close supervision and acceptresponsibilities and ownership of challenging situations
- Experience on KNX installations, setup and error handling
- Experience on EnOcean installations, setup and error handling
- Base knowledge on Building Management Systems (BMS)
- Category: Customer Experience
- Location: 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, Bucharest, BUCURESTI 020339 ROU
- Nonexempt
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