Financial Services Representative - Remote (English & German speaking)

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it's developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.
What's exciting about the role

As a Financial Services Representative at Verifone, you will work in a dynamic team and play a key role in driving operational efficiency within the fast-paced world of financial operations! In this exciting role, you will manage crucial processes like cash application and merchant payouts while investigating complex transactions and resolving high-priority customer issues. You'll also have the opportunity to collaborate with cross-functional teams and lead discussions with business and operational stakeholders. If you thrive on problem-solving, delivering results, and have a passion for finance we want to hear from you.

Main responsibilities

• Manage the cash application process: Daily reconciliation of bank deposits and cash receipt system entries for the bank accounts
• Reconciliation of Cash Payout Files for Merchants
• Identify Transactions for Duplicates and Qualify for Refunds, manual refund processing
• Investigation and Rebooking of Transactions when Payout to Merchants have failed
• Resolves escalated customer issues and internal issues of high complexity and proactively follow up on complex issues to resolve them with some guidance and within SLAs
• Ensuring the operations' efficiency and meeting the contractual terms with our merchants
• Ability to organize and lead meetings with business and operational data stakeholders
• Support management with ad-hoc reporting
• Actively participate in achieving the goals of the team and the department

Skills and Experience we desire

• Fluent in English and proficient in German
• Bachelor's degree in Accounting or Finance
• Minimum 2 years' experience working in a Financial Operations/Accounting Department
• You demonstrate strong communication skills
• Good research and analytical skills
• Able to multi-task and establish priorities to consistently meet deadlines

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.