First Level Support with German- EDI (hybrid)

"Innovation is the driving force behind the success of our business."

Curiosity, pragmatism and the desire for innovation have a long tradition at HORNBACH. When the market situation, industries and customer requirements change, HORNBACH has no reason to panic: HORNBACH keeps pace! And we have been doing so for over 145 years! Old values make it possible to discover new paths.

When it comes to implementing successful projects, people turn to the professionals in the business. Why not when it comes to your own career?

First Level Support with German- EDI (hybrid)

As an internationally operating group with over 26,000 employees, HORNBACH can look back on increasing corporate success in recent years. Due to this growth and the associated challenges in the EDI area, we need you!

We are looking for a

First Level Support - EDI

EDI Competence Center

EDI Competence Center @ Hornbach

The EDI (Electronic Data Interchange) Competence Center in Iasi (Romania) is part of our merchandising organization headquartered in Bornheim (Germany). As a First Level Support EDI, you interact with all kinds of departments within the Hornbach group. As your role entails the interaction with various colleagues from different countries and backgrounds, you should be interested in working in an international environment. We have very different tasks, but one essential objective: we want to bring our EDI Competence Center to the next level of process excellence and efficiency.

About the role

We are looking for a motivated and detail-oriented First Level Support Specialist to join our EDI team in Romania. In this role, you will be responsible for monitoring, analyzing and resolving first-level EDI incidents and support both internal users and external business partners to ensure smooth data exchange processes.

Your assignments

• Provide first-level support for EDI-related incidents and services requested.
• Monitor and analyze EDI message flows to identify and resolve issues.
• Collaborate closely with second-level support and EDI developers for escalations.
• Communicate effectively with customers, suppliers and internal departments in both German and English.
• Document incidents, solutions and procedures in the ticketing system.
• Support the onboarding of new trading partners and the testing of EDI connections.
• First point of contact for questions from our suppliers, customers and colleagues on the subject of EDI topics.

Do we fit together?

• Basic understanding of EDI processes, standards (e.g. EDIFACT, XML, IDoc) and integration platforms.
• Experience with ticketing systems (e.g. Jira) is an advantage.
• Strong analytical and problem-solving skills.
• Fluency in both German and English (written and spoken) is required.
• Openness to work in an international environment with different backgrounds as well as with varying job and experience levels
• High degree of initiative
• Authentic and trustworthy
• Change architect: you are open to share expertise and you encourage other team members. You cherish diverse minds, skillsets and characters.
• Get things done: you prioritize tasks and complete them on time
• Effective communication: you enjoy exchanging ideas with other team members and you foster an accountable and clear communication
• Service-oriented mindset and ability to work effectively within a team
• Willingness to travel from time to time

You can do even more?

• Additional language skills are an advantage
• Experience S/4 HANA is a plus

That's something you can look forward to:

You can expect an open working atmosphere with flat hierarchies and great colleagues in a down-to-earth family business.

• Flexible working hours and the option to work remotely
• Grow with us: we promote your professional and personal development with tailored training and further education in an evolving Hornbach business services organization.
• We rely on you: with a permanent employment contract and an attractive salary package

We are looking forward to meeting you!

In our team of over 26000 colleagues, there is always room for new ideas and talented people who want to turn their professional future into a successful project.

HORNBACH supports you in your project with an attractive salary and other benefits.

153449

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First Level Support with German- EDI (hybrid)