German Customer Service Advisor - Athens (On-site / Hybrid)

About the job German Customer Service Advisor - Athens (On-site / Hybrid)

Athens is a vibrant European capital where ancient history meets modern lifestyle. With over 300 days of sunshine per year, stunning rooftop views of the Acropolis, and a fast-growing international business scene, Athens offers the perfect combination of career opportunity and Mediterranean quality of life. From charming cafés to beautiful beaches just outside the city, it's an inspiring place to live and work.

*You need an EU passport to apply*

Join a global company producing quality products at honest pricing and become part of an international customer service team in Athens. In this role, you will handle customer interactions across multiple channels, ensuring excellent service and long-term customer satisfaction.

Your daily work will include tasks like these:

• Managing incoming calls, chats, messages, and emails
• Identifying and assessing customers' needs to ensure satisfaction
• Building sustainable relationships through open and interactive communication
• Providing accurate and complete information using the right tools and systems
• Meeting personal and team service targets and case handling quotas
• Recording customer interactions and maintaining accurate documentation
• Following established communication procedures, guidelines, and policies

Working schedule
Full-time (8 hours per day) with flexibility required depending on production needs. Monday-Friday between 09:00-21:00 (rotational shifts within this timeframe).

We offer

• Indefinite contract
• 14 salaries per year
• Two weeks of paid training
• Monthly performance bonus (up to 10%)
• Anniversary bonus
• Private health insurance including dental and optical care
• Flight reimbursement as part of relocation support
• Initial shared accommodation support and rent assistance
• Daily meal voucher
• Free gym access, well-being activities, and rooftop cinema with Acropolis views
• Mobility programme and internal growth opportunities
• Regular employee events
• A challenging and international working environment

Your qualifications
You are native or near-native in German (written and spoken) and have a good command of English.
You have strong phone handling skills and excellent active listening abilities.
You are customer-oriented and able to adapt to different communication styles.
You can multitask, prioritise, and manage your time effectively.