German Customer Service Advisor - Corporate Travel Company

Job Description:

Role Overview

Are you fluent in German and English? Are you ready to take your career to the next level within a premium global project?

We are seeking German-Speaking Customer Service Advisors to join an elite team dedicated to a world-leading Corporate Travel Management Platform. In this on-site role, you will be at the heart of the business travel experience, providing top-tier support to corporate clients, managing travel bookings, and resolving logistics or reservation inquiries with high efficiency and professionalism.

Key Responsibilities

• Deliver excellence in customer support to corporate travelers via inbound calls and digital channels.
• Process and manage client inquiries regarding flight bookings, hotel reservations, car rentals, and complex travel itineraries.
• Analyze, troubleshoot, and resolve administrative queries, itinerary changes, or travel disruptions swiftly and accurately.
• Maintain clean, precise records of all client interactions within the internal database.

Requirements

• Languages: Native or proficient level of German combined with an upper-intermediate level of English (B2 minimum).
• Candidate Location: Local candidates already living in the area will be reviewed with priority, but relocators are highly welcome to apply and will be thoroughly considered as well.
• Skills: Outstanding communication skills, a strong service-oriented mindset, adaptability, and the ability to thrive in a fast-paced environment.

Work Schedule & Location

• Location: Fully office-based (On-Site) at our modern facilities in Bulgaria.
• Schedule: Rotational shifts operating Monday to Sunday between 08:00 AM and 08:00 PM.

Compensation & Benefits

We offer a highly competitive financial package designed to support an excellent quality of life locally:

• Monthly Gross Salary: €2,045.17 per month.
• Fully paid, structured initial training from day one to ensure you master the corporate travel management systems.
• Excellent long-term career growth opportunities within a globally recognized business environment.

Required Skills:
• Environment
• Support
• Database
• Bookings
• Reservations
• Salary
• Logistics
• Compensation
• Travel
• Customer Support
• Adaptability
• Communication Skills
• Records
• Business
• English
• Training
• Customer Service
• Communication
• Management