German Customer Support Advisor

About the job German Customer Support Advisor

Looking for an international career opportunity while enjoying an excellent quality of life in one of

Europe's most affordable and dynamic capitals? Join a leading customer support team in Sofia,

Bulgaria, supporting a prestigious Swiss telecommunications company.

Why Sofia?

Sofia offers the perfect balance between career growth, affordability, and lifestyle:

One of the lowest costs of living among European capitals

Vibrant international community with professionals from all over Europe

Modern cafés, restaurants, shopping centers, and nightlife at affordable prices

Excellent public transportation network

Surrounded by nature, with Vitosha Mountain only minutes from the city center-ideal for

hiking, skiing, and outdoor activities

Easy access to weekend trips across Bulgaria, Greece, Serbia, Romania, and Turkey

A growing hub for technology, business services, and multilingual professionals

Your Role

As a German-Speaking Customer Support Advisor, you will assist customers of a leading Swiss

telecommunications provider, delivering outstanding service while identifying sales opportunities and

maximizing customer satisfaction.

Provide customer support via inbound calls

Analyse and resolve customer inquiries

Provide information on administrative and technical topics (products, billing, etc.)

Perform updates in internal systems

Escalate issues or calls to other departments when necessary

Compensation & BenefitsCompetitive Salary Package

Base Salary: €1,636.14 gross/month

Training and Tenure Bonuses offered

Billing Skills Bonus: €102.25 gross

Unlimited Sales Bonus: Top performers earn more than €1000/month.

Additional BenefitsMonthly meal vouchers

Private health insurance

Fully covered Multisport card

Structured onboarding and continuous learning

Long-term career development opportunities

Work Schedule

Rotating shifts between 09:00 and 22:00

8-hour, 6-hour, and 4-hour shift options

Monday to Sunday schedule

Potential future late shift until 01:00 (not yet confirmed)

Work Location

Modern office located in Mega Park, Sofia

Fully office-based during the first months

Hybrid work option available after 4 months, based on KPI performance:

2 days remote

3 days office-based

Training & Onboarding

You will receive a comprehensive 5-week paid training program, ensuring you feel confident and fully

prepared before interacting with customers.

Career Growth

Join an expanding project with strong internal promotion opportunities. Many team members have

already progressed into roles such as:

Team Leader

Trainer

Sales Coach

Subject Matter Expert (SME)

If you're a German speaker looking for a fresh start abroad, Sofia offers an exceptional combination of

career opportunities, international exposure, affordable living, and an active lifestyle in the heart of