German Customer Support Advisor

Job Description:

Role Overview

Are you fluent in German and looking for an exciting international career opportunity with an excellent quality of life? We are seeking German-Speaking Customer Support Advisors to join a leading customer support team in Sofia, Bulgaria.

In this role, you will assist customers of a prestigious Swiss telecommunications provider, handling inbound inquiries, delivering outstanding service, and identifying project growth opportunities.

Key Responsibilities

• Provide customer support and address client inquiries via inbound calls.
• Analyze, troubleshoot, and resolve administrative and technical topics such as products, accounts, and billing details.
• Maintain accuracy by performing routine data updates in internal systems.
• Escalate complex issues or specific customer calls to specialized departments when necessary.
• Identify sales or upselling opportunities to maximize customer satisfaction and project value.

Requirements & Profile Needed

• Languages: Native or proficient level of German (C1 or C2) with excellent communication skills.
• Skills: Strong problem-solving abilities, empathy, and a customer-centric mindset.
• Location: Willingness to work on-site in Sofia, Bulgaria, or utilize our premium relocation package to move from abroad.

Work Schedule & Hybrid Flexibility

• Work Model: Fully office-based (On-Site) during your initial onboarding months to ensure you get the best team support.
• Hybrid Work Option: After 4 months on the project, top-performing team members can unlock a flexible hybrid work model based on KPI performance.
• Schedule: Rotational shifts operating Monday to Sunday between 09:00 AM and 10:00 PM (with options for 8-hour, 6-hour, and 4-hour shifts).

Full Relocation & Onboarding Support

We make your transition to Bulgaria completely seamless with a dedicated relocation package:

• Flight Covered: Up to €255 reimbursement to cover your initial flight ticket expenses, paid directly with your first salary.
• Initial Accommodation: 2 weeks of fully covered Airbnb stay upon your arrival to give you ample time to settle in.
• Onboarding: A comprehensive, fully structured paid onboarding and continuous learning program from day one.

Compensation, Perks & Bonuses

We offer a competitive financial structure designed to support a fantastic lifestyle in Europe's most affordable capital:

• Competitive Fixed Base Salary (paid monthly).
• Specialized Billing Skills Bonus.
• Unlimited Sales Commission Structure: An uncapped performance bonus where top performers can substantially increase their monthly take-home pay.
• Monthly Meal Vouchers.
• Private Health Insurance.
• Fully Covered Multisport Card for premium gym and fitness center access.
• Career Growth: Long-term career development opportunities within an expanding project with clear internal pathways into leadership or specialized positions.

Required Skills:
• Billing
• Performance
• Data
• Capital
• Flexibility
• Support
• Access
• Options
• Development
• Telecommunications
• Salary
• Compensation
• Onboarding
• Customer Support
• Expenses
• Insurance
• Communication Skills
• Customer Satisfaction
• Sales
• Leadership
• Communication