German Customer Support Agent

About the job German Customer Support Agent

We offer

• A bright and modern office in the beautiful Sofia
• Relocation package including flight and hotel
• Life insurance
• Career development opportunities within the company, including raise (become senior agent, quality evaluator, team leader, or trainer)
• Discount card
• Performance bonus
• Exciting company events; recognition initiatives, team building, monthly fruit days, breakfast, free massages and more

About the company

The client is one of the leading businesses in Digital Customer Experience, cooperating and helping very well known brands on a global scale. The company has a strong focus on giving their staff (you) the best possible experience. And now, they're giving you an amazing opportunity to work with the world's leading travel company!

The job

If you're ready to embark on an exciting journey and contribute to creating a positive online experience for millions of users, don't miss out on this cool opportunity! Your daily work will include tasks like the following:

• Be the hero our German customers need! Assist them with their inquiries, requests, and orders by entering data accurately into our support tools.
• Keep up-to-date with product knowledge and stay informed about any changes in company or client policies.
• Deliver high quality, fast and efficient service, always ready to assist customers with their immediate needs.
• Costumer focus in a friendly and professional manner

Your qualifications:

You speak and write German at a native level and you are fluent in English (C1 or strong B2).

Experience in the the customer support industry is a plus.

You have a basic understanding and level of computer handling skills. Excellent multitasking skills and has the ability to navigate data systems.

Excellent problem solving skills with good inter-personal relationship building skills (empathy, listening ability, communication, ability to remain calm in stressful situations)

Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely.