German & Dutch Speaking Customer Support Representative (Hybrid)

About the job German & Dutch Speaking Customer Support Representative (Hybrid)

• Work Location: Ghent, Belgium
• Work Setup: Hybrid (4 days on-site / 1 day remote)
• Industry Sector: Commercial Transport & Heavy Vehicle Manufacturing

Position SummaryA prominent international manufacturer of commercial transport solutions and heavy machinery is searching for an enthusiastic Customer Advisor to join its team in Ghent, Belgium. In this position, your main goal will be minimizing vehicle downtime and maintaining seamless international supply chain operations. Serving as a vital link between corporate accounts and specialized engineers, you will deliver expert technical support, diagnostic help, and custom operational guidance to fleet managers and certified service centers worldwide.

Core Responsibilities

• Client Advisory: Manage urgent inbound calls and digital inquiries while upholding strict quality and safety criteria.
• Analytical Diagnostics: Evaluate intricate operational challenges to formulate quick, data-informed solutions for business partners.
• Cross-Departmental Collaboration: Coordinate with Sales, Logistics, and Engineering teams to accelerate resolution times and maintain accurate database logs.
• Hybrid Work Model: Benefit from a balanced weekly schedule featuring four days on-site at the contemporary Ghent facility and one remote day.
• Fully Paid Onboarding: Complete an intensive corporate training program starting on your first day. Prior mechanical or engineering background is not required; complete technical instruction is supplied.

Candidate Requirements

• Language Abilities: Fully fluent in both German and Dutch (spoken and written), with the capability to alternate seamlessly between both languages in business environments. Strong command of English (B2 level minimum) for using internal software, completing documentation, and collaborating with global teams.
• Professional Attributes: Proven ability to remain calm, balanced, and resolution-oriented under pressure and during urgent customer discussions.
• Digital Literacy: Proficient in using enterprise software tools and handling several digital applications simultaneously.
• Shift Flexibility: Fully ready to work within a 24/7 rotating shift framework to support global fleet operations around the clock.

Compensation & Perks

• Financial & Health Coverage: Highly competitive base salary recognizing your German and Dutch language skills, alongside broad private healthcare and life insurance from day one.
• Predictable Scheduling: Shift schedules are shared far in advance, making it simple to plan your personal life.
• Relocation Support: Includes 30 days of free, fully furnished temporary housing in Ghent to help you settle into permanent living seamlessly.
• Career Growth: Transparent internal promotion pathways designed to speed up your progression into technical specialization, corporate training, or global leadership roles.

How to ApplySubmit your updated resume in English to initiate your application. Our talent acquisition team will reach out directly to shortlisted candidates.