German & English Speaking Operations Customer Expert for Booking.com

Start your career journey with TP Georgia and receive a Sign-on Bonus of 2000 GEL.

10 YEARS in Georgia / over 2000 employees

Are you passionate about traveling and love helping people?

Do you enjoy solving problems and creating great customer experiences?

Then this role is for you!

As an Operations Customer Expert, you will support our travellers by answering questions, resolving issues, and guiding them toward unforgettable trips. You will have a key connection between Booking.com and our valued customers - and an important part of our success.

What we offer:

Compensation UP TO GROSS GEL:
• 3000 1st 6 months (salary/yearly/performance bonus/night hours)
• 3300 6th month onward (salary/yearly/performance bonus/night hours)
• 2000 sign on bonus
• 2000 referral Bonus
• 650 Life Event Bonus
• other bonus schemes
• Paid Health Insurance for you and your family
• Paid Training

Your Growth & Work-Life Balance
• Fast career growth - promotion to Senior level possible after 6 months
• Work from home possibility after 3 months
• Wellbeing offerings: yoga, pilates, events, and more
• Psychological support: confidential on-site consultations with professional psychologists
• Corporate benefits with partner companies
• Prime location on Rustaveli Avenue with a modern office, chill-out & gaming zone
• Late shift transportation

What We're Looking For
• Fluent German language skills both spoken & written
• Very Good English Skills
• Strong customer orientation and communication skills
• Ability to interact confidently with diverse customer types
• Good computer skills + fast typing
• Creative, solution-oriented mindset and a strong team player
• Willingness to work in shifts, weekends, and public holidays
• Experience in a similar role is a plus, but not required

What you'll do
• Handle inbound calls and written inquiries from customers
• Provide clear, friendly, and professional support in German and English
• Offer expert guidance on bookings, changes, cancellations, and travel plans
• Update and maintain customer and booking data
• Work closely with your team to deliver the best customer experience

How to Apply

If this sounds like the right match for you, we would love to receive your application!

Please apply in German or English by 12.08.2026.

Click the Apply button below to get started.

If you have any further questions, feel free to message us directly on Facebook

By submitting the job application, you agree to storage your data in our database for applicants and keep it for a period of 6 months.

The company promotes equal employment opportunities and supports the principle of equality in the workplace. Decisions are made based on the applicant's qualifications and not on the basis of race, skin color, nationality, religion, gender, age, sexual orientation, gender identity, marital status, or any other criterion, as stipulated in the Labor Code of Georgia.

At our Company, diversity is a part of our DNA. We are committed to providing equal employment opportunities and creating an inclusive environment for all candidates and employees. All qualified applicants will receive consideration for employment without regard to sex, race, color, creed, religion, national origin, age, disability status, marital status, pregnancy, sexual orientation, gender identity or expression.