German Language Associate

Bangalore Walkin 6th September

Job Description HR Operations Associate (Hire to Retire) German
Language Support
Role Summary
We are seeking HR Operations Associates to support end-to-end Hire-to-Retire (H2R)
processes for a global client. The role involves delivering Tier-1 HR Helpdesk services,
executing H2R transactions, and partnering with global HR teams. German language fluency
is mandatory.
Requirement location:
Bangalore (Whitefield)
Key Responsibilities
A. HR Helpdesk & Advisory (Tier-1)
- Handle HR queries related to Compensation, Benefits, Payroll, L&D, Timekeeping,
Workday transactions, Recruiting, and Performance Management.
- Provide voice and non-voice support in German and English.
- Manage and resolve tickets across multiple HR queues.
- Support high-touch cases such as pay-out, health and wellness related suport.
B. Hire-to-Retire Transactional Activities
- Process Workday HCM updates across the employee lifecycle.
- Support onboarding activities including document verification and background checks.
- Coordinate offboarding workflows including exit documentation.
C. Learning and Development
- familiarity with end-to-end workflows within learning administration
- Is able to co-ordinate and calibrate with different stakeholders
- Ensures managing vendor co-ordination, invoicing and learning event administration
D. Data & Quality
- Maintain SLA, TAT, and quality standards.
- Ensure PII protection and data confidentiality.
- Utilize ServiceNow, dashboards, and knowledge bases.
E. Continuous Improvement
- Identify process gaps and suggest improvements.
- Participate in training, calibrations, and governance reviews.
Required Skills & Qualifications
- Fluency in German (B2/C1+).
- Bachelors degree in HR, Business, Commerce, or related fields.
- 18 years of HR Shared Services experience.
- Hands-on experience with HR systems such as Workday, ServiceNow, or SuccessFactors.
Behavioral Skills
- Strong communication and customer service orientation.
- Ability to work in 24/7 operations.
- Problem-solving and attention to detail.
Preferred Skills
- Experience supporting Global clients.
- Exposure to Payroll, Recruiting Ops, L&D Ops, and Benefits.
- Certifications such as Workday HCM or Goethe German certifications