German Market - Fashion Customer Service Represent

Erstellungsdatum 13.10.2026

4.6 out of 5 based on 526 of reviews

Publicada 13 de Octubre

From Grupo CRIT Barcelona, we are currently looking for a motivated and customer-oriented professional to join a dynamic international team within the fashion industry, working for one of the most important Spanish fashion brands . In this role, you will provide outstanding support to customers through different communication channels, ensuring an excellent service experience while contributing to customer satisfaction and business growth. If you are enthusiastic, detail-oriented, and passionate about delivering high-quality customer service in a fast-paced environment, we would love to hear from you.

Responsibilities

Receive incoming telephone calls from new and existing customers
Manage customers' orders, changes and returns of products and/or services according to ensure timely and accurate product and service delivery
Provide and excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales

What we offer

38.5hs/week from Monday to Friday, between 9.00 and 18.00
Salary: 18.735 € gross/year
Temporary contract of 1 months
Individual career paths to grow within the project
Engage in an excellent work environment and team building activities.
Dynamic and international environment

We are one of the world's largest provider of contact center services

Requisitos mínimos

Key Competencies

Data accuracy
Attention to detail
Ability to gain immediate credibility and trust
Exceptional communication skills
PC and system literate

Candidate Profile

Confident and enthusiastic.
The ability to work well as part of a team as well as independently
C2 level of German
Fluency in English or Spanish
First class written, verbal and interpersonal skills
Numerate and articulate
Well organized, reliable and thorough

Desirable Skills

Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

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