GERMAN OR DANISH SPEAKING TECHNICAL SUPPORT AGENT

ABOUT THE COMPANY

LITIT, a joint venture between NTT DATA and Reiz Tech, is a company with deep-rooted industry know-how, dedicated to innovation within the IT sector. Its primary focus is delivering high-quality solutions in the DACH region. With a commitment to excellence, LITIT combines the best of German precision, Japanese work ethics, and Lithuanian talent to provide unparalleled IT service and support to its clients.

ABOUT THE CLIENT

Our client is a leading international organization operating in the automotive and mobility sector, known for its strong focus on innovation, quality, and customer experience. The IT Service Desk team supports a wide range of end-users and business processes, ensuring smooth daily operations across several brands and systems. The environment is dynamic, multicultural, and fast-paced, offering opportunities to work with modern contact center solutions and to collaborate closely with international teams.

ABOUT THE ROLE

We are looking for a multilingual Service Desk Agent to strengthen our IT support team, with a planned start date in January 2026. In this role, you will provide first-line and advanced (1.5-level) IT support, ensuring efficient resolution of technical issues while maintaining a customer-focused approach.

RESPONSIBILITIES

• Serve as the first point of contact for IT-related incidents and service requests.
• Provide 1st and 1.5-level support, including technical troubleshooting and problem resolution.
• Document and follow established support processes.
• Deliver high-quality, customer-oriented service in line with agreed standards.
• Collaborate with colleagues to ensure smooth and efficient service operations.
• Participate in on-call rotations
• Use the designated contact center solution for incident and request handling.

REQUIREMENTS

• Fluency in German (C1), English (CEFR B2 / IELTS 7), and/or Danish (CEFR B2 / PD3) - ideally covering multiple languages
• Prior experience in a Service Desk or IT support role
• Solid IT troubleshooting and diagnostic skills
• Strong communication skills and customer-service orientation
• Fast learner, adaptable to new tools and processes
• Solution-focused, reliable, and able to work under pressure
• Familiarity with client-specific processes and support tools (advantage)
• Willingness and readiness to travel as required by project or client needs is expected. This may include occasional domestic or international travel, sometimes on short notice.

WHAT WE OFFER

• Learning opportunities with compensated certificates, learning lunches, and language lessons.
• Chance to switch projects after one year.
• Team building twice a year.
• Office in Vilnius, Lithuania that offers themed lunches and a pet-friendly environment.
• Remote work opportunities.
• Flexible time off depending on a project.
• Seasonal activities with colleagues.
• Additional health insurance and loyalty days for Lithuanian residents.
• Referral bonuses.
• Recognition of important occasions of your life.