German Senior Consumer Experience Contact Center

Job Location
BUCHAREST OFFICE

Job Description

Ready to shape consumer experiences for some of the world's most iconic brands?

Join P&G and represent leading consumer goods brands like Ariel®, Pampers®, Gillette®, Oral-B®, Pantene® for the German market.

If you're passionate about communication, problem-solving, and creating positive consumer experiences, this role is for you!

What You'll Do

• Engage & Listen: Understand consumer concerns with empathy and professionalism.
• Resolve Issues: Manage complaints efficiently, collaborating with team leaders for timely solutions.
• Document & Improve: Keep accurate records and suggest process improvements to enhance the consumer journey.
• Follow Through: Ensure cases are resolved and consumers stay informed.
• Learn & Grow: Participate in training sessions and support onboarding of new team members.
• Feedback Implementation: Suggest improvements to enhance consumer care services and streamline processes, drawing from previous experience in process optimization.

Job Qualifications

• Excellent verbal and written communication skills in English & German are required

• Bachelor's degree / Master's degree

• Proven experience in customer service or consumer care role/handling complaints

• Passion for consumer care and a genuine desire to help.

• Strong problem-solving skills and the ability to think critically under pressure.

• Ability to work collaboratively in a team-oriented environment while also being self motivated.

Why Join Us?

🌍 Market Leader Stability: Represent a trusted global company with long-term business strength and loved- brands
💰 Competitive Salary & Benefits: Receive market-leading compensation and meaningful benefits and language bonus
🤝 People-Centric Environment: Work in a supportive, inclusive culture where you truly matter and grow
🌱 Work-Life Balance & Wellbeing: Enjoy flexibility and holistic wellbeing programs designed for different life stages

What's in It for You - our Benefits

• Competitive salary package, annual bonus and vacation bonus
• 🌐Rare language pay benefit: 1800 RON gross/month
• Private medical insurance & life insurance & 24 Hours Accident Insurance
• Stock Ownership Plan - You have the opportunity to buy P&G shares quoted on the New York Stock Exchange to participate in the profits of the Company and the company will match part of the investments
• Flexible working schedule & Hybrid Work from Home/Work from Office option
• Meal allowance and access to our private canteen
• Flex Benefits Fund allows employees to customize their benefits according to their unique situations, aspirations, and life stages. You can allocate flexibly for your Mental, Financial, Physical, and Work-Life Wellbeing (e.g., sports, dental, public transportation support, cultural events, books & study materials, kids care expenses, pet care, etc)
• Access to a variety of learning and development platforms, including Bookster, Go1 Self Learning platform with thousands of courses, instructor led trainings, etc.
• Fresh fruits every day in the office
• Employee Assistance Program - confidential expert guidance and specialist support on any work, wellbeing, emotional, financial, physical or family issue.

The above benefits are granted under the conditions of the collective labor agreement applicable, and P&G internal policies.

Application Process

Apply Online: Submit your CV through our career portal.

Screening: Our Talent Acquisition team will review your application and contact you if shortlisted.

Assessment: You may be invited to complete an online test and a phone call for language skills.

Interviews: Participate in virtual or in-person interviews with the hiring team.

Offer & Onboarding: Successful candidates will receive an offer and join our onboarding program.

We aim to keep the process transparent and efficient. You'll receive updates at every stage. For more details check out: https://www.pgcareers.com/global/en/hiring-process

About P&G

We produce globally recognized brands like Ariel®, Pampers®, Gillette®, Oral-B®, Pantene®, and more. With operations in 70+ countries, we're committed to diversity, inclusion, and equal opportunity. Learn more at http://www.pg.com.

Apply now and start your journey with P&G-where your ideas and passion create real impact.

Job Schedule
Full time

Job Number
R000144465

Job Segmentation
Experienced Professionals

Starting Pay / Salary Range