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German speaking Customer Advisor
Erstellungsdatum 22.09.2026
About the job German speaking Customer Advisor
Position: Customer Advisor
Location: Athens, Greece
Work model: Hybrid
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
REQUIREMENTS:
BENEFITS:
Position: Customer Advisor
Location: Athens, Greece
Work model: Hybrid
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Manage incoming calls, chats, messages, and emails across multiple channels
- Identify customer needs and deliver effective solutions to ensure high satisfaction
- Build long-term, trust-based relationships through clear and engaging communication
- Provide accurate and complete information using approved tools and processes
- Meet individual and team performance targets, including case handling quotas
- Maintain detailed records of customer interactions and manage customer accounts
- Follow internal communication procedures, guidelines, and policies.
REQUIREMENTS:
- Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2+ level)
- Strong phone handling skills with a customer-focused and attentive listening approach
- Ability to adapt communication style to different customer profiles
- Excellent verbal and written communication skills
- Strong multitasking, time-management, and prioritization abilities.
BENEFITS:
- 14 salaries per year
- Daily meal voucher provided
- Private health insurance including dental and optical care
- Mobility program
- Dynamic and challenging working environment
- Regular employee events and team activities
- Free gym access, well-being initiatives, and rooftop cinema with Acropolis views.
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