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German speaking Customer Advisor for the office in c, Greece.
Erstellungsdatum 28.08.2026
About the job German speaking Customer Advisor for the office in c, Greece.
Position: Customer Advisor
Location: Athens, Greece
Work model: Hybrid
Employment type: Full-time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
REQUIREMENTS:
BENEFITS:
Position: Customer Advisor
Location: Athens, Greece
Work model: Hybrid
Employment type: Full-time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Handle incoming customer calls
- Identify and assess customers' needs to achieve customer satisfaction
- Build sustainable customer relationships through open and interactive communication
- Provide accurate, valid and complete information using the appropriate tools and systems
- Support customers with questions relating to electronic devices and home appliances
- Process customer accounts and maintain accurate records of customer interactions
- File and update relevant customer documentation
- Follow established communication procedures, guidelines and policies
- Meet individual and customer service team targets and case handling quotas
- Manage multiple customer cases while maintaining service quality.
REQUIREMENTS:
- Native or near-native written and spoken German (C1+)
- Excellent command of English
- Good MS Office skills
- Strong telephone customer service and active listening skills
- Excellent verbal and written communication skills
- Strong customer orientation and ability to adapt to different customer personalities
- Ability to multitask, prioritise and manage time effectively
- Knowledge of electronic devices and household appliances
- Ability to work effectively against customer service KPIs and case handling targets.
BENEFITS:
- Private health and life insurance from Day 1, including dental and eye care
- Free access to the company gym
- Signing and Performance Bonus
- Daily net meal allowance for office and hybrid employees
- Fixed working hours for eligible parents with children up to 2 years old
- Training and ongoing development opportunities
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