German-Speaking Customer Advisor (Hybrid)

About the job German-Speaking Customer Advisor (Hybrid)

Location: Bucharest, Romania (District 4, City Offices complex at Şoseaua Olteniței 2, adjacent to Eroii Revoluției Metro Station).

Hybrid Model: 3 office days (Monday-Wednesday) and 2 work-from-home days (Thursday-Friday).

Hours: Monday to Friday, 09:00 - 18:00.

Contract: Permanent, full-time.

Overview

We are seeking a dedicated, customer-focused professional with fluent or near-fluent German language skills to join our expanding operational team based in Bucharest. In this full-time role, you will act as the primary point of contact for our German-speaking clientele, handling and resolving inquiries with a high level of professionalism while consistently upholding our brand's top service standards.

Core Accountabilities

• Multichannel Support: Address and resolve incoming customer inquiries via telephone, email correspondence, and live chat channels using professional German.
• Issue Resolution: Analyze customer concerns quickly and accurately to deliver prompt, effective first-contact resolutions.
• Record Keeping: Record customer interactions, file status updates, and detailed summary notes accurately inside our central CRM database.
• Team Collaboration: Work alongside internal technical departments and secondary support levels to handle and resolve complex escalated cases.
• Service Enhancements: Pinpoint appropriate moments to suggest relevant product add-ons and features that deliver extra value to the customer.
• Knowledge Upgrades: Continuously update your knowledge regarding internal company guidelines, new product launches, and underlying software applications.

Target Candidate Profile

• Languages: Full fluency in German (C1/C2 level) paired with strong operational English capabilities (minimum B2 level) for internal teamwork.
• Communication: Exceptional active listening capabilities along with clear, professional verbal and written communication skills.
• Technical Aptitude: Strong proficiency with Microsoft Office applications and a quick ability to master proprietary enterprise software.
• Mindset: Patient, empathetic, and detail-oriented approach when dealing with complex or high-pressure customer situations.
• Location: Full willingness and ability to commute to our Eroii Revoluției workspace 3 days each week.

Onboarding & Training

• Duration: 1 week of comprehensive, fully supported initial onboarding.
• Schedule: Conducted Monday through Friday, operating from 10:00 to 17:00.
• Content: Facilitated by corporate trainers, covering internal support systems, product details, operational workflows, and practical user simulations.

Compensation & Financial Perks

• Net Base Salary: 5,569 RON net per month.
• Remote & Commute Allowance: 400 RON net monthly stipend intended to assist with home office utility bills and local transit expenses.
• Total Net Guaranteed: 5,969 RON net guaranteed every month.
• Meal Allowance: 25 RON per worked day loaded onto a dedicated Pluxee card.
• Performance Bonuses: Regular financial payouts linked directly to CSAT benchmark achievements and primary operational targets.
• Sales Incentives: Supplemental commission pay earned through successful account cross-sells and product upgrades.
• Overtime Pay: 25% premium rate applied to any approved extra working hours or weekend shifts.

Additional Benefits

• Annual Leave: 21 fully paid vacation days allocated per calendar year.
• Healthcare: Comprehensive private health insurance package provided through Medicover Clinique.
• Convenient Location: Contemporary office facilities situated immediately adjacent to key public transportation hubs at Eroii Revoluției.
• Work-Life Balance: Structured weekly timetable balancing interactive in-office collaboration days with focus-oriented work-from-home days.
• Career Growth: Transparent internal promotion pathways leading toward QA Specialist, Team Lead, Corporate Trainer, or Account Manager positions.