German Speaking Customer Advisor (Hybrid)

About the job German Speaking Customer Advisor (Hybrid)

Location: Bucharest, Romania (District 4, City Offices complex at Şoseaua Olteniței 2, adjacent to Eroii Revoluției Metro Station).

Hybrid Model: 3 office days (Monday-Wednesday) and 2 work-from-home days (Thursday-Friday).

Hours: Monday to Friday, 09:00 - 18:00.

Contract: Permanent, full-time.

Overview

We are actively recruiting a client-oriented team member offering fluent or near-fluent German capabilities to strengthen our growing unit in Bucharest. Positioned in this permanent full-time capacity, you will serve as the principal contact for German-speaking users, managing inquiries efficiently while maintaining an exceptional customer experience throughout every interaction.

Core Accountabilities

• Multichannel Support: Manage incoming customer requests through phone, email messaging, and real-time digital chat using fluent, polite German.
• Issue Resolution: Diagnose incoming issues efficiently to deliver fast, tailored solutions during the first client point of contact.
• Record Keeping: Log accurate details of customer communications, account alterations, and resolution steps within the corporate CRM platform.
• Team Collaboration: Partner with tier-two technical support teams and internal specialists to resolve complex or escalated customer tickets.
• Service Enhancements: Identify key user needs to recommend relevant product options and software upgrades that bring authentic value to clients.
• Knowledge Upgrades: Participate in ongoing learning to stay up to date on updated company policies, system tools, and product lines.

Target Candidate Profile

• Languages: Fluent written and spoken German proficiency (C1/C2 level) alongside fluent business English (B2 level or above) for internal communications.
• Communication: Outstanding active listening talents alongside clear, expressive, and empathetic communication skills.
• Technical Aptitude: Practical experience using Microsoft Office programs and the capacity to adapt quickly to internal digital tools.
• Mindset: Calm, customer-focused, and analytical approach when troubleshooting intricate customer inquiries.
• Location: Ability to reliably attend the physical office at Eroii Revoluției 3 days per week.

Onboarding & Training

• Duration: 1 week of intensive, structured introductory training.
• Schedule: Held Monday to Friday, running daily from 10:00 until 17:00.
• Content: Delivered by experienced corporate trainers, incorporating tool tutorials, product knowledge sessions, standard procedures, and realistic practical exercises.

Compensation & Financial Perks

• Net Base Salary: 5,569 RON net per month.
• Remote & Commute Allowance: 400 RON net monthly allowance designed to offset home office utility fees and travel costs.
• Total Net Guaranteed: 5,969 RON total net monthly income guaranteed.
• Meal Allowance: 25 RON provided for each active working day, paid via a Pluxee benefit card.
• Performance Bonuses: Routine bonus payouts awarded for meeting Customer Satisfaction (CSAT) scores and target KPIs.
• Sales Incentives: Extra sales commissions for successfully introducing clients to product add-ons and service upgrades.
• Overtime Pay: 25% pay increase for any authorized overtime work or weekend shift coverage.

Additional Benefits

• Annual Leave: 21 days of paid holiday time provided every year.
• Healthcare: Private health plan with broad service coverage supplied via Medicover Clinique.
• Convenient Location: Modern workspace conveniently connected to major public transport options right at Eroii Revoluției.
• Work-Life Balance: Balanced weekly arrangement offering dedicated office collaboration alongside peaceful remote workdays.
• Career Growth: Clear internal progression opportunities to transition into Quality Assurance, Team Leadership, Training, or Account Management.