German Speaking Customer Advisor (Hybrid)

About the job German Speaking Customer Advisor (Hybrid)

Location: Bucharest, Romania (District 4, City Offices complex at Şoseaua Olteniței 2, adjacent to Eroii Revoluției Metro Station).

Hybrid Model: 3 office days (Monday-Wednesday) and 2 work-from-home days (Thursday-Friday).

Hours: Monday to Friday, 09:00 - 18:00.

Contract: Permanent, full-time.

Overview

Looking to advance your career in a dynamic international setting? We are hiring a customer-focused team member who possesses fluent or near-fluent German language skills to join our expanding team in Bucharest. Acting as a frontline representative for our German-speaking account base, you will address client questions professionally while maintaining top-tier quality standards.

Core Accountabilities

• Multichannel Support: Handle user incoming communications over phone calls, email tickets, and live chat platforms in professional, fluent German.
• Issue Resolution: Troubleshoot client difficulties effectively to provide clear, reliable solutions right at the initial contact phase.
• Record Keeping: Maintain precise and comprehensive documentation of client interactions, account notes, and ticket resolutions inside the CRM database.
• Team Collaboration: Work closely alongside specialized technical divisions and escalation teams to resolve high-complexity cases.
• Service Enhancements: Recognize opportune moments to present beneficial product add-ons and extra service features tailored to client needs.
• Knowledge Upgrades: Remain informed on essential product updates, company policies, and daily operational system workflows.

Target Candidate Profile

• Languages: High fluency in German (C1/C2 level) combined with intermediate-to-advanced English skills (B2 level or higher) for internal software and teamwork.
• Communication: Strong interpersonal abilities, precise written expression, and active listening capabilities.
• Technical Aptitude: Skilled in using Microsoft Office applications with a strong aptitude for learning new internal software platforms.
• Mindset: Patient, empathetic, and structured problem solver who stays collected when managing challenging customer cases.
• Location: Comfortably able to commute to our District 4 office near Eroii Revoluției Metro 3 days weekly.

Onboarding & Training

• Duration: 1 week of fully funded initial instruction.
• Schedule: Takes place Monday through Friday, running between 10:00 and 17:00.
• Content: Led by dedicated corporate instructors, providing comprehensive guidance on support platforms, product details, procedures, and practical system simulations.

Compensation & Financial Perks

• Net Base Salary: 5,569 RON net per month.
• Remote & Commute Allowance: 400 RON net monthly payment to help manage home utility costs and commuting expenses.
• Total Net Guaranteed: 5,969 RON guaranteed net monthly earnings.
• Meal Allowance: 25 RON per day worked issued on a Pluxee card.
• Performance Bonuses: Ongoing bonus incentives based on client satisfaction metrics (CSAT) and core performance results.
• Sales Incentives: Direct financial commission for successful product upgrades and value-add cross-selling.
• Overtime Pay: 25% extra pay compensation applied to approved overtime hours or weekend duties.

Additional Benefits

• Annual Leave: 21 days of annual paid leave included.
• Healthcare: Complete medical insurance plan provided by Medicover Clinique.
• Convenient Location: Accessible office located directly next to the Eroii Revoluției public transit connections.
• Work-Life Balance: A structured hybrid schedule combining collaborative in-office teamwork with remote focus days.
• Career Growth: Accessible advancement channels moving into QA Analyst, Team Lead, Corporate Trainer, or Account Manager roles.