German Speaking Customer Advisor (Hybrid)

About the job German Speaking Customer Advisor (Hybrid)

Location: Bucharest, Romania (District 4, City Offices complex at Şoseaua Olteniței 2, adjacent to Eroii Revoluției Metro Station).

Hybrid Model: 3 office days (Monday-Wednesday) and 2 work-from-home days (Thursday-Friday).

Hours: Monday to Friday, 09:00 - 18:00.

Contract: Permanent, full-time.

Overview

Join our growing Bucharest workforce as a customer-focused team member utilizing your fluent or near-fluent German language skills. In this full-time role, you will act as the principal representative for German-speaking clients, resolving incoming inquiries with courtesy, technical accuracy, and an unwavering commitment to high service quality.

Core Accountabilities

• Multichannel Support: Provide comprehensive customer care across phone, chat, and email channels in fluent German.
• Issue Resolution: Identify customer concerns quickly to deliver accurate first-contact answers and technical resolutions.
• Record Keeping: Input detailed records of client exchanges, profile changes, and support outcomes inside our central CRM system.
• Team Collaboration: Engage with technical specialists and secondary helpdesk tiers to efficiently navigate and resolve complex issues.
• Service Enhancements: Spot avenues to suggest supplementary product features and options that enhance the customer's overall experience.
• Knowledge Upgrades: Keep up to date with new software functionality, internal policies, and product service releases.

Target Candidate Profile

• Languages: Fluent command of spoken and written German (C1/C2) along with solid B2-level English for internal alignment.
• Communication: Superior active listening habits combined with articulate verbal and written communication skills.
• Technical Aptitude: Digital proficiency with MS Office tools and the capacity to pick up new enterprise programs quickly.
• Mindset: Possesses a composed, customer-oriented mindset paired with sound analytical problem-solving skills.
• Location: Available to work in-person at our Eroii Revoluției office 3 days per week.

Onboarding & Training

• Duration: 1 week of intensive, structured foundation training.
• Schedule: Scheduled from Monday to Friday between 10:00 and 17:00.
• Content: Mentored by professional company trainers, covering internal support systems, product specs, operational guidelines, and hands-on client scenario simulations.

Compensation & Financial Perks

• Net Base Salary: 5,569 RON net per month.
• Remote & Commute Allowance: 400 RON net monthly allowance to support remote work overheads and local transportation costs.
• Total Net Guaranteed: 5,969 RON net guaranteed monthly total.
• Meal Allowance: 25 RON allocated for each day worked, provided on a Pluxee card.
• Performance Bonuses: Periodic performance payouts connected directly to CSAT evaluations and operational metrics.
• Sales Incentives: Additional commission incentives for successfully recommending account upgrades and cross-sells.
• Overtime Pay: 25% pay premium for any authorized extra work hours or weekend shift coverage.

Additional Benefits

• Annual Leave: 21 days of fully paid vacation time per year.
• Healthcare: Premium health insurance coverage supplied through Medicover Clinique.
• Convenient Location: Contemporary workspace located right beside major bus and subway connections at Eroii Revoluției.
• Work-Life Balance: Predictable Monday-Friday schedule combining team office days with work-from-home convenience.
• Career Growth: Clear internal progression paths into QA, Team Lead, Corporate Trainer, or Account Manager positions.