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German Speaking Customer Advisor (Hybrid)
RumänienRumänien

German Speaking Customer Advisor (Hybrid)

Erstellungsdatum 19.09.2026

About the job German Speaking Customer Advisor (Hybrid)

Location: Bucharest, Romania |

Work Model: Hybrid (3 days office / 2 days WFH) |

Schedule: Mon-Fri, 09:00-18:00 |

Contract: Permanent, full-time |

Net Total Guaranteed: 5,969 RON/month

Overview

Become a key part of our expanding Bucharest team using your near-native or native German language capabilities. In this full-time role, you will serve as the premier point of contact for German-speaking accounts, addressing incoming requests with courtesy, technical accuracy, and an unwavering commitment to high service standards.

Core Accountabilities
  • Multichannel Support: Provide high-quality customer care across voice, chat, and email platforms using fluent German.
  • Issue Resolution: Rapidly identify customer issues to provide accurate first-contact answers and technical solutions.
  • Record Keeping: Log thorough reports of client touchpoints, profile adjustments, and case outcomes within our central CRM framework.
  • Team Collaboration: Partner with technical specialists and level-2 support teams to handle and navigate complex cases efficiently.
  • Service Enhancements: Spot opportunities to recommend additional product upgrades and options that improve the customer journey.
  • Knowledge Upgrades: Maintain current knowledge of new software tools, company policies, and product releases.

Target Candidate Profile
  • Languages: Command of spoken and written German at C1/C2 level, plus B2-level English for internal alignment.
  • Communication: Outstanding active listening abilities paired with clear verbal and written communication.
  • Technical Aptitude: Digital proficiency with MS Office applications and the agility to pick up new internal platforms rapidly.
  • Mindset: Composed, service-focused mindset complemented by strong analytical problem-solving skills.
  • Location: Available to work on-site at our Eroii Revoluției office location 3 days weekly.

Onboarding & Training
  • Duration: 1 week of intensive, structured foundation training.
  • Schedule: Scheduled Monday to Friday, 10:00 through 17:00.
  • Content: Mentored by dedicated trainers, covering internal support applications, product specs, operational policies, and hands-on client simulations.

Compensation & Financial Perks
  • Net Base Salary: 5,569 RON net per month.
  • Remote & Commute Allowance: 400 RON net monthly stipend to support remote overheads and local transportation expenses.
  • Total Net Guaranteed: 5,969 RON net guaranteed monthly total.
  • Meal Allowance: 25 RON provided for each day worked via a Pluxee card.
  • Performance Bonuses: Periodic performance bonuses linked directly to CSAT targets and operational results.
  • Sales Incentives: Supplemental commission rewards for successfully suggesting account upgrades and add-ons.
  • Overtime Pay: 25% pay premium for any authorized extra work hours or weekend shift duties.

Additional Benefits
  • Annual Leave: 21 days of paid vacation time per year.
  • Healthcare: Premium health insurance coverage supplied via Medicover Clinique.
  • Convenient Location: Contemporary workspace located right beside major bus and metro stops at Eroii Revoluției.
  • Work-Life Balance: Predictable Monday-Friday hours balancing collaborative office days with work-from-home convenience.
  • Career Growth: Transparent internal growth avenues into QA, Team Lead, Corporate Trainer, or Account Manager roles.

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