German-Speaking Customer Advisor (Hybrid)

Erstellungsdatum 19.09.2026

4.6 out of 5 based on 526 of reviews

About the job German-Speaking Customer Advisor (Hybrid)

Location: Bucharest, Romania |

Work Model: Hybrid (3 days office / 2 days WFH) |

Schedule: Mon-Fri, 09:00-18:00 |

Contract: Permanent, full-time |

Net Total Guaranteed: 5,969 RON/month

Overview

We are seeking a dedicated, customer-focused specialist fluent in German to join our expanding operational team in Bucharest. In this full-time role, you will serve as the primary representative for our German-speaking account base, managing and resolving inquiries professionally while upholding our brand's top quality benchmarks.

Core Accountabilities

Multichannel Support: Respond to and resolve customer requests via telephone, email correspondence, and web chat channels in fluent German.
Issue Resolution: Evaluate client inquiries quickly and accurately to deliver prompt, complete first-contact solutions.
Record Keeping: Document client interactions, ticket statuses, and detailed summary notes inside our central CRM database.
Team Collaboration: Partner alongside internal technical teams and tier-2 support units to handle escalated or high-complexity cases.
Service Enhancements: Identify appropriate moments to offer relevant product options and updates that bring added value to the user.
Knowledge Upgrades: Continuously update your understanding of internal company rules, new product rollouts, and support platforms.

Target Candidate Profile

Languages: Full German fluency (C1/C2 level) paired with strong operational English skills (minimum B2) for internal coordination.
Communication: Exceptional listening habits combined with articulate, professional spoken and written communication.
Technical Aptitude: High proficiency with Microsoft Office suite and a quick ability to master proprietary business software.
Mindset: Patient, empathetic, and detail-driven approach when managing difficult or high-pressure support situations.
Location: Full willingness and ability to commute to our Eroii Revoluției office 3 days per week.

Onboarding & Training

Duration: 1 week of fully supported, comprehensive initial onboarding.
Schedule: Held Monday through Friday, running from 10:00 to 17:00.
Content: Facilitated by corporate trainers, covering support systems, product specifications, operational procedures, and practical user simulations.

Compensation & Financial Perks

Net Base Salary: 5,569 RON net monthly pay.
Remote & Commute Allowance: 400 RON net monthly stipend to assist with work-from-home utility costs and travel expenses.
Total Net Guaranteed: 5,969 RON net guaranteed every month.
Meal Allowance: 25 RON per worked day loaded onto a Pluxee card.
Performance Bonuses: Regular financial payouts tied to CSAT benchmarks and main operational metrics.
Sales Incentives: Additional commission incentives earned through successful account cross-sells and product upgrades.
Overtime Pay: 25% extra pay applied to approved overtime hours or weekend duties.

Additional Benefits

Annual Leave: 21 fully paid annual leave days allocated per calendar year.
Healthcare: Complete private medical coverage provided by Medicover Clinique.
Convenient Location: Modern office space situated directly adjacent to main transit links at Eroii Revoluției.
Work-Life Balance: Structured schedule balancing interactive in-office teamwork with focus-driven work-from-home days.
Career Growth: Transparent internal promotion pathways leading toward QA Specialist, Team Lead, Corporate Trainer, or Account Manager roles.

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