German Speaking Customer Advisor (Hybrid)

About the job German Speaking Customer Advisor (Hybrid)

Job Title: German-Speaking Customer Support Representative

Location: Bucharest, Romania

Work Model: Hybrid (3 office days Mon-Wed / 2 WFH days Thu-Fri)

Hours: Monday to Friday, 09:00 - 18:00

Contract Type: Permanent, Full-Time

Languages Required: Fluent German (C1/C2) & Business English (B2+)

Overview

We are looking for a dynamic, client-centric professional equipped with fluent or native-level German proficiency to reinforce our growing team in Bucharest. In this permanent, full-time capacity, you will serve as the primary ambassador for German-speaking clients, resolving inquiries with professionalism and maintaining the highest standards of customer satisfaction.

Core Accountabilities

• Multichannel Support: Provide prompt, effective resolutions for incoming client communications received via telephone, email, and live messaging in fluent German.
• Issue Resolution: Quickly diagnose user challenges to deliver accurate, tailored first-contact solutions.
• Record Keeping: Log detailed and precise records of customer interactions, account updates, and case summaries within our enterprise CRM platform.
• Team Collaboration: Coordinate smoothly with secondary support teams and technical specialists to clear complex, escalated tickets.
• Service Enhancements: Recognize underlying client needs to suggest valuable service extensions that boost overall satisfaction.
• Knowledge Upgrades: Continually refresh your familiarity with company policies, product capabilities, and internal software tools.

Target Candidate Profile

Essential Qualifications:

• Languages: Native or C1-C2 level German fluency paired with professional working proficiency in English (B2 standard or higher) for internal communications.
• Communication: Outstanding active listening skills, clear verbal articulation, and refined written correspondence abilities.
• Technical Aptitude: Adept at using Microsoft Office applications and capable of mastering specialized corporate software quickly.
• Mindset: Patient, empathetic, and analytical disposition when navigating challenging customer service interactions.
• Location: Able to commute to the Eroii Revoluției office location three days per week.

Onboarding & Training

• Duration: One week of intensive, structured initial training.
• Schedule: Conducted Monday through Friday from 10:00 to 17:00.
• Content: Led by professional corporate trainers, covering support platforms, product mastery, internal workflows, and practical user simulations.

Compensation & Financial Perks

• Net Base Salary: 5,569 RON net per month.
• Remote & Commute Allowance: 400 RON net monthly stipend covering home office utility and transportation costs.
• Total Net Guaranteed: 5,969 RON net monthly guaranteed compensation.
• Meal Allowance: 25 RON per working day, distributed via a Pluxee card.
• Performance Bonuses: Regular financial incentives tied to CSAT performance and key operational targets.
• Sales Incentives: Additional commission payouts for successful service cross-sells and upgrades.
• Overtime Pay: A 25% premium rate applied to approved extra working hours or weekend shifts.

Additional Benefits

• Annual Leave: 21 days of paid time off per calendar year.
• Healthcare: Full private medical insurance coverage provided through Medicover Clinique.
• Convenient Location: Contemporary office facilities situated directly adjacent to major transit connections at Eroii Revoluției.
• Work-Life Balance: A predictable weekly timetable featuring structured collaborative office days alongside remote focus days.
• Career Growth: Transparent internal pathways for advancement into Quality Assurance, Team Leadership, Corporate Training, or Account Management positions.