German Speaking Customer Advisor (Hybrid)

About the job German Speaking Customer Advisor (Hybrid)

Location & Workplace: Bucharest, Romania (Hybrid: 3 office days Mon-Wed / 2 WFH days Thu-Fri)

Language Requirements: Fluent German (C1/C2) and Business English (B2+)

Compensation: 5,969 RON Total Net Guaranteed Monthly (5,569 RON Net Base + 400 RON Net Utility/Commute Allowance) + Pluxee Meal Card (25 RON/day) + Bonuses & Commissions

Job Title: German-Speaking Customer Support Representative

Work Model & Hours: Hybrid (Mon-Fri, 09:00-18:00)

Contract Type: Permanent, Full-Time

Overview

We are looking for a dynamic, client-centric professional equipped with fluent German proficiency to reinforce our growing team in Bucharest. In this permanent, full-time capacity, you will serve as the primary ambassador for German-speaking clients, resolving inquiries with professionalism and maintaining the highest standards of customer satisfaction. In this engaging role, you will help businesses deliver world-class client experiences while building a rewarding international career within a vibrant, modern office environment.

Core Accountabilities

• Multichannel Support: Provide prompt, effective resolutions for incoming client communications received via telephone, email, and live messaging in fluent German with empathy and precision.
• Issue Resolution: Quickly diagnose user challenges to deliver accurate, tailored first-contact solutions and ensure complete customer satisfaction.
• Record Keeping: Log detailed and precise records of customer interactions, account updates, and case summaries within our enterprise CRM platform with absolute accuracy.
• Team Collaboration: Coordinate smoothly with secondary support teams and technical specialists to clear complex, escalated tickets efficiently.
• Service Enhancements: Recognize underlying client needs to suggest valuable service extensions that boost overall satisfaction and account value.
• Knowledge Upgrades: Continually refresh your familiarity with company policies, product capabilities, and internal software tools through ongoing learning.

Target Candidate Profile

Essential Qualifications:

• Languages: Fluent German (C1/C2 level) paired with professional working proficiency in English (B2 standard or higher) for internal communications.
• Communication: Outstanding active listening skills, clear verbal articulation, and refined written correspondence abilities.
• Technical Aptitude: Adept at using Microsoft Office applications and capable of mastering specialized corporate software quickly and efficiently.
• Mindset: Patient, empathetic, and analytical disposition when navigating challenging customer service interactions with diplomacy.
• Location: Able to commute to the Eroii Revoluției office location three days per week.

Onboarding & Training

• Duration: One week of intensive, structured initial training to ensure you are fully prepared for success.
• Schedule: Conducted Monday through Friday from 10:00 to 17:00.
• Content: Led by professional corporate trainers, covering support platforms, product mastery, internal workflows, and practical user simulations.

Compensation & Financial Perks

• Guaranteed Base Pay & Allowances: 5,969 RON total net guaranteed monthly earnings (composed of a 5,569 RON net monthly base salary + 400 RON net monthly stipend covering home office utility and transportation costs).
• Meal Allowance: 25 RON per working day, distributed via a Pluxee card.
• Performance & Sales Bonuses: Regular financial incentives tied to CSAT performance, key operational targets, and successful service cross-sells.
• Overtime Pay: A 25% premium rate applied to approved extra working hours or weekend shifts.

Additional Benefits

• Annual Leave: 21 days of paid time off per calendar year.
• Healthcare Coverage: Full private medical insurance coverage provided through Medicover Clinique starting from day one.
• Convenient Location: Contemporary office facilities situated directly adjacent to major transit connections at Eroii Revoluției.
• Work-Life Balance: A predictable weekly timetable featuring structured collaborative office days alongside remote focus days.
• Career Growth: Transparent internal pathways for advancement into Quality Assurance (QA), Team Leadership, Corporate Training, or Account Management positions.