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German Speaking Customer Advisor (Hybrid)
Erstellungsdatum 29.08.2026
About the job German Speaking Customer Advisor (Hybrid)
We are expanding our global team and looking for a dedicated representative with fluent or near-fluent German to join our team in Bucharest. As the main point of contact for German-speaking clients, you will deliver exceptional service, resolve inquiries, and ensure strong client satisfaction. This full-time, permanent position follows a hybrid work model, blending team collaboration in our District 4 office with working from home.
Position Summary
Primary Responsibilities
Candidate Requirements
Training & Onboarding
Compensation Structure
Bonuses & Additional Earnings
Employee Benefits
We are expanding our global team and looking for a dedicated representative with fluent or near-fluent German to join our team in Bucharest. As the main point of contact for German-speaking clients, you will deliver exceptional service, resolve inquiries, and ensure strong client satisfaction. This full-time, permanent position follows a hybrid work model, blending team collaboration in our District 4 office with working from home.
Position Summary
- Location: Bucharest, Romania (District 4, City Offices building, Şoseaua Olteniței 2, adjacent to Eroii Revoluției Metro Station).
- Work Arrangement: Hybrid schedule-3 days in-office (Monday-Wednesday) and 2 days remote (Thursday-Friday).
- Shift Hours: Standard business schedule, Monday-Friday, 09:00-18:00.
- Contract: Full-time, permanent agreement.
Primary Responsibilities
- Client Engagement: Manage incoming inquiries across phone, email, and live chat with polished, professional German.
- Problem Solving: Address and resolve customer inquiries efficiently to optimize first-contact resolution.
- Record Keeping: Log all client contacts, service requests, and account updates accurately in the CRM system.
- Internal Coordination: Work alongside specialized groups and technical units to manage second-tier client escalations.
- Account Growth: Recognize client needs and suggest suitable product upgrades or service additions.
- Ongoing Training: Maintain up-to-date knowledge of internal systems, tool updates, and operational guidelines.
Candidate Requirements
- Language Skills: C1/C2 fluent German capabilities (spoken and written), along with solid professional English (B2 level or above).
- Communication: Outstanding active listening abilities paired with articulate verbal and written communication.
- Technical Aptitude: Proficient with core PC applications (MS Office suite) and quick to learn internal software systems.
- Soft Skills: Resourceful, patient, and empathetic when handling sensitive customer interactions.
- Schedule Flexibility: Prepared to work standard full-time hours and commute to the Eroii Revoluției office three days weekly.
Training & Onboarding
- Duration: 1 week of fully guided introductory training.
- Schedule: Monday-Friday, 10:00-17:00.
- Focus Areas: Hands-on instruction covering internal tools, service standards, product details, and simulated call scenarios.
Compensation Structure
- Base Salary: 5,569 RON net monthly.
- Work-from-Home Stipend: 400 RON net monthly (assists with home internet, utilities, and transit expenses).
- Total Base Earnings: 5,969 RON net monthly.
Bonuses & Additional Earnings
- Meal Vouchers: 25 RON per worked day loaded onto a Pluxee meal card.
- Performance Bonuses: Regular performance-based rewards tied to customer satisfaction ratings and operational targets.
- Sales Incentives: Commission opportunities for successfully recommending service additions.
- Overtime Rate: An additional 25% pay rate for pre-approved overtime or weekend coverage.
Employee Benefits
- Paid Time Off: 21 days of paid annual vacation leave.
- Medical Benefits: Private health coverage through Medicover Clinique, including consultations, preventive care, and diagnostics.
- Prime Location: Modern office space situated steps away from the Eroii Revoluției transit station.
- Hybrid Work: Balanced weekly structure with office collaboration early in the week and remote flexibility later.
- Career Advancement: Clear progression tracks toward Quality Assurance, Corporate Training, Team Leadership, or Account Management roles.
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