- Startseite/
- Alle Stellenangebote/
- Rumänien/
- German Speaking ...
8 andere Personen sehen sich das gerade an

German Speaking Customer Advisor (Hybrid)
Erstellungsdatum 30.08.2026
About the job German Speaking Customer Advisor (Hybrid)
We are looking for a customer-focused team member with fluent or near-fluent German skills to join our expanding team in Bucharest. In this full-time role, you will be the primary point of contact for German-speaking clients, resolving inquiries with professionalism and maintaining high service standards.
Core Accountabilities
Target Candidate Profile
Onboarding & Training
Compensation & Financial Perks
Additional Benefits
- Location: Bucharest, Romania (District 4, City Offices complex at Şoseaua Olteniței 2, adjacent to Eroii Revoluției Metro Station).
- Hybrid Model: 3 office days (Monday-Wednesday) and 2 work-from-home days (Thursday-Friday).
- Hours: Monday to Friday, 09:00 - 18:00.
- Contract: Permanent, full-time.
We are looking for a customer-focused team member with fluent or near-fluent German skills to join our expanding team in Bucharest. In this full-time role, you will be the primary point of contact for German-speaking clients, resolving inquiries with professionalism and maintaining high service standards.
Core Accountabilities
- Multichannel Support: Resolve incoming client inquiries via phone, email, and chat in professional German.
- Issue Resolution: Diagnose problems quickly to deliver effective first-contact solutions.
- Record Keeping: Log user interactions, account updates, and summaries accurately in the CRM system.
- Team Collaboration: Partner with technical teams and secondary support tiers to resolve escalated issues.
- Service Enhancements: Identify opportunities to recommend relevant product add-ons that add value for the client.
- Knowledge Upgrades: Stay up to date on company guidelines, product updates, and software tools.
Target Candidate Profile
- Languages: Fluent command of German (C1/C2 level) alongside solid English skills (B2 level or higher) for internal communication.
- Communication: Exceptional active listening, verbal clarity, and written communication skills.
- Technical Aptitude: Proficient with Microsoft Office and comfortable learning proprietary software quickly.
- Mindset: Patient, empathetic, and analytical when managing complex customer situations.
- Location: Able to commute to the Eroii Revoluției office 3 days per week.
Onboarding & Training
- Duration: 1 week of comprehensive initial training.
- Schedule: Monday to Friday, 10:00 - 17:00.
- Content: Led by corporate trainers, covering support tools, product knowledge, company workflows, and practical user simulations.
Compensation & Financial Perks
- Net Base Salary: 5,569 RON net per month.
- Remote & Commute Allowance: 400 RON net monthly stipend to cover home office utilities and transit expenses.
- Total Net Guaranteed: 5,969 RON net monthly.
- Meal Allowance: 25 RON per worked day, delivered via a Pluxee card.
- Performance Bonuses: Regular payouts tied to CSAT scores and key targets.
- Sales Incentives: Additional commission for successful cross-sells and product upgrades.
- Overtime Pay: 25% premium for approved extra hours or weekend shifts.
Additional Benefits
- Annual Leave: 21 paid vacation days per year.
- Healthcare: Comprehensive private medical coverage through Medicover Clinique.
- Convenient Location: Modern office space directly next to key public transit links at Eroii Revoluției.
- Work-Life Balance: A structured weekly schedule offering dedicated in-office collaboration and remote focus days.
- Career Growth: Clear internal progression paths into QA, Team Lead, Corporate Trainer, or Account Manager roles.
Wir bemühen uns, verlässliche Informationen über jedes Stellenangebot zu haben. Bitte lass uns wissen, wenn etwas nicht stimmt oder du technische Probleme gefunden hast.
-min.jpg)








