- Startseite/
- Alle Stellenangebote/
- Rumänien/
- Kategorien/
- German-Speaking ...
2 andere Personen sehen sich das gerade an
-min.jpg)
German-Speaking Customer Advisor (Hybrid)
Erstellungsdatum 15.08.2026
About the job German-Speaking Customer Advisor (Hybrid)
Position OverviewWe are expanding our global operations and looking for a customer-focused, native or near-native German speaker to join our team in Bucharest. In this role, you will serve as the main liaison for our German-speaking user base, delivering exceptional service, resolving client concerns, and upholding high customer satisfaction standards. You will divide your time between working alongside colleagues in our District 4 office and working remotely two days a week.
Core Responsibilities
Candidate Profile
Training & Onboarding
Salary & Compensation Breakdown
Variable Pay & Perks:
Employee Perks
- Location: District 4, Bucharest, Romania (City Offices building at Şoseaua Olteniței 2, positioned directly by the Eroii Revoluției Metro Station)
- Work Arrangement: 3-day office / 2-day remote split (Office: Monday-Wednesday; Remote: Thursday-Friday)
- Shift Schedule: Standard weekday hours (Monday-Friday, 09:00-18:00)
- Employment Status: Permanent, full-time position
Position OverviewWe are expanding our global operations and looking for a customer-focused, native or near-native German speaker to join our team in Bucharest. In this role, you will serve as the main liaison for our German-speaking user base, delivering exceptional service, resolving client concerns, and upholding high customer satisfaction standards. You will divide your time between working alongside colleagues in our District 4 office and working remotely two days a week.
Core Responsibilities
- Client Engagement: Manage inbound inquiries via telephone, email, and live messaging platforms using professional, articulate German.
- Problem Resolution: Identify, analyze, and resolve customer concerns on initial contact to maintain high customer satisfaction.
- Record Keeping: Log all interactions, customer requests, and system updates accurately in the CRM system.
- Internal Coordination: Partner with secondary teams and technical support to handle escalated issues and ensure prompt resolutions.
- Product Enhancement: Spot appropriate moments to present relevant product enhancements or add-ons that add real value for the user.
- Ongoing Development: Maintain current knowledge of operational workflows, software changes, and organizational policies.
Candidate Profile
- Language Abilities: C1/C2-level fluency in both verbal and written German, alongside solid working English (B2 level or higher) for team alignment.
- Interpersonal Skills: Strong active listening, clear verbal presentation, and polished written communication.
- Technical Aptitude: Proficient with everyday computer applications (such as Microsoft Office) and capable of quickly mastering proprietary software.
- Mindset: Patient, empathetic, and solution-driven when handling difficult scenarios.
- Logistics: Willingness to commute to the Eroii Revoluției area three days per week and work full business hours.
Training & Onboarding
- Duration: 1 week of initial training
- Schedule: Monday to Friday, 10:00-17:00
- Curriculum: In-depth coverage of internal tools, product lines, support procedures, and simulated user interactions led by dedicated trainers.
Salary & Compensation Breakdown
- Base Net Pay: 5,569 RON net per month
- Remote Work Stipend: 400 RON net per month (to assist with home office and transit costs)
- Combined Fixed Net Take-Home: 5,969 RON net per month
Variable Pay & Perks:
- Meal Allowance: 25 RON per day worked, provided monthly via a Pluxee card.
- Quality Bonuses: Periodic financial rewards tied to CSAT scores and key performance metrics.
- Sales Commissions: Additional financial rewards for successful upselling or cross-selling.
- Overtime Rates: A 25% pay bump for any occasional weekend shifts or extra hours.
Employee Perks
- Paid Time Off: 21 days of paid annual vacation.
- Health Coverage: Private medical package through Medicover Clinique (includes routine check-ups, specialist visits, and testing).
- Location Access: Work from a modern office space right next to major public transit links at Eroii Revoluției.
- Work-Life Balance: A structured hybrid schedule allowing in-person teamwork early in the week and focus time at home later in the week.
- Career Development: Clear opportunities to advance into roles such as QA Analyst, Team Manager, Trainer, or Account Manager.
Wir bemühen uns, verlässliche Informationen über jedes Stellenangebot zu haben. Bitte lass uns wissen, wenn etwas nicht stimmt oder du technische Probleme gefunden hast.









