German Speaking Customer Advisor (Remote in Portugal)

About the job German Speaking Customer Advisor (Remote in Portugal)

Location: Remote (Portugal-based residents only)

Contract Type: Full-Time
Remuneration & Schedule Summary

• Base Remuneration: EUR 1,100 gross / month (paid 14x annually)
• Daily Meal Benefit: EUR 7.63 net per working day
• Working Hours: 5 days / week, 8 hours / day on 24/7 rotative shifts
• Hardware Provision: Full remote work kit provided by the employer

Executive Position Summary

Our enterprise is expanding its pan-European healthcare support infrastructure, specializing in cutting-edge diabetes care solutions. We are seeking a customer-focused, articulate professional to fill the role of German-Speaking Customer Advisor. In this capacity, you will act as the principal communication bridge between patients, advanced medical technology, and administrative support networks, guaranteeing exceptional service delivery from your home office environment anywhere in Portugal.

Core Operational Responsibilities

• Client Engagement & Service Excellence: Deliver precise, professional, and reassuring guidance to clients navigating complex therapeutic devices, supplies, and digital healthcare applications.
• Complex Inquiry Resolution: Efficiently diagnose technical problems, execute structured troubleshooting scripts for medical hardware, and maintain clean customer account records.
• Regulatory & Quality Compliance: Adhere strictly to institutional operational guidelines, patient privacy mandates, and internal key performance indicators (KPIs).
• Continuous Professional Development: Actively participate in continuous feedback sessions, coaching workshops, and skill enhancement seminars designed to optimize team performance and customer satisfaction ratings.

Essential Specifications & Qualifications

• Language Requirements: Fluency in German (C1 or native level equivalent) alongside professional working proficiency (B2) in English.
• Geographical Mandate: Mandatory legal residency and physical presence in Portugal.
• Behavioral Attributes: High emotional maturity, meticulous attention to detail, exceptional problem-solving capacity, and a customer-first philosophy.
• Technical Readiness: Familiarity with modern digital customer support ecosystems and a stable high-speed home internet network.

Full Financial & Organizational Benefits

• Competitive Financial Package: Predictable and secure monthly gross base salary of EUR 1,100 paid 14 times per year, supplemented by tax-efficient daily meal allowances.
• Corporate Tech Provision: Complete hardware package shipped straight to your door, including laptop, peripherals, and noise-canceling headset.
• Career Advancement Infrastructure: Transparent corporate career ladders, international mobility programs, and ongoing educational support.
• Inclusive Remote Culture: Experience a vibrant, multicultural, and supportive virtual work environment that prioritizes professional growth and mental well-being.

Take the next major step in your career by combining your linguistic abilities with a truly meaningful healthcare mission in Portugal. Apply today!