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German speaking Customer Service Advisors ,Remote in Bulgaria
Bulgarien, SofiaBulgarien, Sofia

German speaking Customer Service Advisors ,Remote in Bulgaria

Erstellungsdatum 29.08.2026

2 haben sich bereits beworben

About the job German speaking Customer Service Advisors ,Remote in Bulgaria

Location: Remote; Varna, Bulgaria

Work model: Remote

Employment type: Full-time

Remuneration: Base salary + bonuses.

DUTIES AND RESPONSIBILITIES:
  • Provide professional customer service to German-speaking customers via voice and email
  • Handle customer enquiries and resolve technical and billing-related issues
  • Record all customer interactions accurately in the relevant systems
  • Manage product complaints and collect all necessary information for resolution
  • Ensure customer issues are handled efficiently and within the required processes
  • Escalate product safety or regulatory concerns through the defined channels
  • Follow established quality standards, consumer safety requirements and GDPR procedures
  • Maintain up-to-date knowledge of products and services
  • Act as a professional brand ambassador during customer interactions
  • Identify and include appropriate sales and cross-sell opportunities during customer interactions
  • Share recurring customer issues and insights to support continuous improvement.


REQUIREMENTS:
  • German language proficiency at C1 level and English language proficiency at B1 level
  • Previous customer service experience is preferred but not required
  • Customer service, technical support or call centre experience is an advantage
  • Strong communication and problem-solving skills
  • Ability to handle complaints professionally
  • Good troubleshooting skills and technical understanding
  • Comfortable working with customer service systems and processes
  • Strong attention to detail when documenting customer interactions
  • Ability to work independently and follow established procedures
  • EU citizenship or appropriate eligibility to work in Bulgaria.


BENEFITS:
  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach career full potential
  • Performance bonus
  • Sales bonus with no monthly limit
  • Signing bonus
  • Monthly meal allowance depending on days worked
  • Health insurance through Generali
  • Multisport and/or Coolfit cards
  • Access to a learning platform
  • Remote working model after onboarding requirements
  • Relocation support for eligible EU candidates
  • Monthly accommodation allowance for 3 months
  • Flight, bus or train transportation support for relocation
  • And many others!!!

Wir bemühen uns, verlässliche Informationen über jedes Stellenangebot zu haben. Bitte lass uns wissen, wenn etwas nicht stimmt oder du technische Probleme gefunden hast.

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