German speaking Customer Service Representative for Porto

About the job German speaking Customer Service Representative for Porto

Position: Customer Service Representative

Location: Porto, Portugal

Work model: on-site

Employment type: fixed term (6 months) with possibility of extension / permanent contract

€1100 + €100 complexity bonus + 7.63/day meal allowance

Relocation from outside of Portugal: Room in a shared apartment for a maximum period of 12 months, with rent of 280€ with all utilities bills included (discounted directly from the payslip)
Health care from day 1 free (but the candidates need to already have NIF and NISS, if not, they first need to take care of it, as this data is mandatory to enroll them in health insurance)

DUTIES AND RESPONSIBILITIES:

• Respond to customer inquiries via phone, email, and chat channels
• Assist customers with booking, modifying, and cancelling business travel arrangements
• Resolve customer issues and complaints efficiently, escalating complex cases when required
• Provide accurate information regarding travel services, destinations, booking policies, and platform functionality
• Maintain and update customer records within CRM systems
• Collaborate with internal teams to ensure a seamless customer experience
• Collect customer feedback and report insights to support service improvements
• Ensure high levels of customer satisfaction while meeting quality and productivity targets.

REQUIREMENTS:

• Native / fluent in German (C2) both verbal and written. Fluent in English (minimum B2 level)
• Minimum 2 years of customer service experience, preferably within the travel industry
• Excellent verbal and written communication skills
• Strong problem-solving and customer service abilities
• Ability to work in a fast-paced, customer-focused environment
• Adaptability and flexibility to changing business needs
• Good computer literacy and ability to work with CRM systems
• Experience in business travel, travel management, tourism, hospitality, or related sectors
• Experience handling bookings, reservations, or travel-related customer inquiries
• Familiarity with travel booking platforms or travel management systems.

OFFER:

• Opportunity to work with a leading global travel & tourism brand
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!