German-speaking Customer Support Agent for Telecom Team in Athens

What if your next job didn't just grow your CV, but also changed your lifestyle?

We are hiring on behalf of our international client for customer-focused professionals ready to join a dynamic support and sales environment in Athens. This is an opportunity to build strong communication, technical, and commercial skills while living in one of Europe's most vibrant and historic cities.

You'll be part of a large, multicultural team supporting customers in the Swiss market, helping them with technical questions, account matters, and service solutions, all while developing valuable experience in telecom, customer experience, and sales.
The Role

As a Customer Care & Technical Support Specialist, you will handle inbound calls, emails, and chat, supporting customers with both service and technical-related matters. This role combines problem-solving, communication, and commercial awareness.

Depending on the team, you may support customers with:

• Technical issues related to internet, TV, or connectivity
• Questions about invoices, payments, and subscriptions
• Account access, roaming, and device-related concerns
• Contract renewals and service upgrades
• Preventing cancellations by offering suitable solutions

You'll not only solve problems, you'll also identify opportunities to recommend relevant services and improvements that genuinely benefit the customer.

What You'll Gain

This role builds strong foundations in:

• Customer communication
• Technical troubleshooting
• Telecom services knowledge
• Sales and retention techniques
• Working with performance metrics like customer satisfaction and resolution rates

These skills are highly transferable and open doors to future roles in customer experience, operations, sales, and team leadership.

Why Athens?

Living in Athens means:

• A lower cost of living compared to many other European capitals
• Mediterranean climate and long summers
• International community and social lifestyle
• Easy travel access across Europe
• A mix of modern city life and ancient history

It's a place where work and lifestyle balance each other.

If you're looking for international experience, professional growth, and a fresh start in a new country, this could be your next big move.

Requirements

This role suits someone who enjoys helping people, communicating clearly, and working in a structured environment with performance goals.

You:

• Speak German at a high level (C1/native preferred)
• Have good English skills (B2 or above)
• Have experience in customer service, sales, or technical support
• Are confident speaking on the phone and handling different customer situations
• Are comfortable using systems and basic PC tools
• Stay calm under pressure and work well in a team
• Are solution-oriented and enjoy reaching targets and KPIs

Sales experience is especially valued for some teams, while technical understanding is important for others - full training is provided.

Benefits

Our client supports both your move and your career.

You can expect:

• Competitive salary
• Performance-based bonuses
• Full training and onboarding
• International, multicultural work environment
• Career development opportunities
• Relocation package (flight support + initial accommodation)
• Support settling into life in Greece
• Company events and team activities