German Speaking Customer Support Representative (On-site in Porto)

About the job German Speaking Customer Support Representative (On-site in Porto)

Are you prepared to leverage your language expertise for an engaging role in one of Europe's premier coastal destinations? We are recruiting detail-oriented, client-focused professionals to join our dynamic, international German-Speaking Financial Support Team in Porto, Portugal.

Representing a prominent global financial organization, your primary focus will be delivering outstanding service by assisting clients, cultivating user trust, and providing a seamless digital banking experience.

Key Responsibilities

• Client Support: Guide global users via phone and email through routine account management, digital platform troubleshooting, and general retail banking inquiries.
• Problem Resolution: Diagnose customer inquiries, address complex financial issues quickly, and escalate high-level cases to internal specialists as required.
• Compliance & Security: Maintain strict adherence to international financial regulations, strict data protection protocols, and operational security standards.
• Record Management: Utilize enterprise software tools to document precise interaction records and keep customer account logs up to date.

Candidate Profile

We are seeking an adaptable, client-oriented team member capable of balancing empathetic communication with structured operational tasks.

• Language Skills: Fully fluent in German (C1/C2 level) with professional working proficiency in English (B2 level) for corporate training and internal collaboration.
• Communication: Strong interpersonal abilities, professional demeanor, and the capability to explain complex banking terms in accessible language.
• Adaptability: Highly motivated to master financial platforms, operational procedures, and fast-paced workflows.
• Qualifications: Prior experience in finance or client services is not required; comprehensive, fully paid introductory training is provided to ensure your long-term success.

Compensation & Workplace Benefits

• Financial Package: Competitive monthly salary structure tailored for comfortable living in Porto.
• Health & Wellness: Comprehensive health and life insurance effective immediately upon hire.
• Growth Potential: Defined internal advancement tracks; leadership roles are predominantly filled via internal promotion.
• Work Environment: Modern, technology-focused corporate facility featuring collaborative workspaces.
• Company Culture: Diverse international atmosphere featuring language clubs, social gatherings, and recreational sports.

Comprehensive Relocation Support

To ensure a smooth transition for international candidates moving to Porto, we provide a complete support package:

• Accommodation: Dedicated private room within a company-managed apartment upon arrival.
• Travel Costs: Full reimbursement of initial flight expenses to Portugal.
• Administrative Aid: Hands-on support from our HR team for securing local tax (NIF) and social security registrations.

Application Process

If you are ready to combine professional growth in the financial sector with a coastal lifestyle in Portugal, submit your application today by uploading an updated English resume.