German Speaking Customer Support Representative (Remote in Greece)

About the job German Speaking Customer Support Representative (Remote in Greece)

Location: Fully Remote (Must reside and be legally authorized to work anywhere in Greece)

Position Type: Full-time

Overview

In the European insurance sector, precision, dependability, and regulatory compliance are essential. We are seeking German-speaking insurance specialists to join a remote team representing one of Germany's premier insurance providers. Working from home in Greece, you will manage coverage portfolios and process claims for a client network exceeding 13 million policyholders.

Key Responsibilities

• Portfolio Consulting: Advise policyholders on coverage options-including auto, liability, and property insurance-to ensure complete risk management.
• Claims Management: Guide clients through every phase of the claims procedure, providing structured support and clear solutions.
• Client Retention: Build long-term trust by conducting regular account reviews and delivering high-level service.
• Compliance & Accuracy: Execute system transactions and manage confidential financial records in strict accordance with GDPR guidelines.
• Process Improvement: Participate in virtual team meetings to streamline workflows and boost overall service quality.

Candidate Profile

• Language Skills: Fluent (C1/C2 level) in written and spoken German to interpret complex policy documents, plus professional English (B2 level or higher) for internal alignment.
• Analytical Ability: Skilled at assessing detailed file information to deliver accurate risk evaluations.
• Composure: Able to maintain professional composure when handling high-value property claims or sensitive financial issues.
• Remote Work Discipline: Strong self-motivation, solid time-management skills, and strict adherence to remote data security protocols.
• Preferred Experience: Previous background in insurance, finance, or legal fields is a plus, though not required (comprehensive training is provided).

Compensation & Benefits

• Salary Structure: Competitive base pay distributed across 14 annual payments (including standard seasonal bonuses), plus monthly performance incentives.
• Health Coverage: Full medical, dental, and life insurance starting on your first day.
• Equipment Provision: High-spec laptop, home office hardware, and secure software delivered directly to your residence.
• Career Development: Transparent advancement opportunities into senior technical, quality assurance, or supervisory roles.

Relocation Package (If Moving to Greece)

• Travel Coverage: Paid flight arrangements to Greece.
• Temporary Lodging: 4 weeks of company-funded hotel accommodation upon arrival.
• Administrative Support: Direct legal assistance to secure your AFM (Greek tax number) and AMKA (social security registration).

How to Apply

Ready to manage top-tier German insurance portfolios remotely from Greece? Submit your updated resume in English or German to start the application process.