German Speaking Customer Support Representative (Remote in Greece)

About the job German Speaking Customer Support Representative (Remote in Greece)

Salary: €1,200 - €1,400 gross/month (issued 14 times per year) + Monthly Performance Bonuses

Job Title: German-Speaking Customer Advisor

Location: Remote (Work from anywhere in Greece)

Employment Type: Full-Time (100% / 40 hours per week)

Industry: Business Process Outsourcing (BPO) / Customer Experience (CX) Solutions

Languages Required: Native or fluent German (C1/C2) & Working English (B2)

About the Opportunity

Are you a fluent German speaker looking to build an international career with the flexibility of working from home in sunny Greece?

We are a world-leading Business Process Outsourcing (BPO) partner delivering high-value customer support, technical support, and administrative services for top global brands. Because we host a diverse portfolio of international projects across multiple industries-including tech giants, fintech, e-commerce, automotive, travel, and media-we match your unique profile, skills, and personal preferences to the project that best fits you. Whether you are already based in Greece or looking to relocate from abroad, we offer a comprehensive support package to make your transition seamless.

What You Will Do

As a German-Speaking Customer Advisor, you will serve as the primary brand ambassador for one of our premier partner projects. You will deliver high-quality, customer-centric support through modern communication channels.

• Customer Engagement: Assist German-speaking customers via phone, email, live chat, or messaging channels with clarity, empathy, and professionalism.
• Issue Resolution: Diagnose, troubleshoot, and solve inbound customer inquiries, requests, account issues, or product/service questions.
• Data Management: Accurately log customer interactions, escalation notes, and status updates into our centralized CRM platforms.
• Service Excellence: Maintain high satisfaction ratings (CSAT) by adhering to project guidelines and quality assurance standards.
• Continuous Collaboration: Work closely with cross-functional support teams and team leaders to continuously improve process workflows.

Candidate Requirements

Essential Criteria:

• Language Skills: Native or fluent (C1/C2) level in German (spoken and written), along with a working knowledge of English (B2) for training and internal operations.
• Work Authorization: EU citizenship, an active Greek work permit, or valid authorization to work in Greece.
• Digital Literacy: Comfortable navigating modern computer operating systems, standard software applications, and CRM platforms.
• Communication Skills: Exceptional verbal and written interpersonal skills with an active-listening mindset.
• Remote Setup Readiness: A quiet, distraction-free home office environment with a stable high-speed internet connection (hardware equipment provided).

What We Offer

Salary & Compensation

• Base Salary: €1,200 - €1,400 gross per month, tailored to the specific project assignment and your experience level.
• 14 Months Pay: In accordance with Greek labor law, you receive 14 salary payments per year (12 regular monthly salaries + Christmas bonus, Easter bonus, and Summer holiday allowance).
• Performance Bonus: Monthly performance incentives based on target achievements, quality scores, and key metrics.

Shift Options & Flexibility

• Full-Time Employment: 40 hours per week (standard 5-day schedule).
• Flexible Shift Models: Multiple shift patterns are available to align with your personal needs and preferences (subject to project requirements and operational schedules).

Relocation Package (For Candidates Moving to Greece)

• Free Flight: Pre-paid flight ticket to Greece from your home country.
• Temporary Accommodation: Up to 2 weeks of fully paid hotel accommodation upon arrival.
• Relocation Assistance: Dedicated support with Greek bureaucracy, tax registration (AFM), social security setup (AMKA), bank account opening, and long-term accommodation searches.

Growth & Environment

• Project Matching: Opportunities to work across diverse sectors (e.g., Tech, Finance, Retail, Travel, Streaming Media).
• Paid Professional Training: In-depth initial training and onboarding programs conducted by industry experts before you go live.
• Career Advancement: Clear internal progression paths-over 70% of our managers, trainers, and team leads are promoted from within the advisor ranks.
• Work from Home: Complete work-from-home setup anywhere in mainland Greece or on the Greek islands.
• Comprehensive Benefits: Public health insurance, employee assistance programs, local store/gym discounts, and organized virtual team-building events.

How to Apply

Ready to combine your communication skills with an exciting remote lifestyle in Greece? Submit your updated CV in English or German to start the recruitment process! Our team will contact you for an initial introductory interview to discuss which project best matches your profile.