German Speaking Customer Support Representative (Remote in Greece)

About the job German Speaking Customer Support Representative (Remote in Greece)

Location & Workplace: Remote (Work from anywhere in mainland Greece or islands)

Language Requirements: Fluent German (C1/C2) and Working English (B2)

Job Title: German-Speaking Customer Advisor

Industry: Business Process Outsourcing (BPO) / Customer Experience (CX) Solutions

Employment Type: Full-Time (40 hours per week)

Work Authorization: EU citizenship, an active Greek work permit, or valid authorization to work in Greece

About the Opportunity

Are you a fluent German speaker looking to build an international career with the flexibility of working from home in sunny Greece?

We are a world-leading Business Process Outsourcing (BPO) partner delivering high-value customer support, technical support, and administrative services for top global brands. Because we host a diverse portfolio of international projects across multiple industries-including tech giants, fintech, e-commerce, automotive, travel, and media-we match your unique profile, skills, and personal preferences to the project that best fits you. Whether you are already based in Greece or looking to relocate from abroad, we offer a comprehensive support package to make your transition seamless.

What You Will Do

• Customer Engagement: Assist German-speaking customers via phone, email, live chat, or messaging channels with clarity, empathy, and professionalism.
• Issue Resolution: Diagnose, troubleshoot, and solve inbound customer inquiries, requests, account issues, or product/service questions.
• Data Management: Accurately log customer interactions, escalation notes, and status updates into our centralized CRM platforms.
• Service Excellence: Maintain high customer satisfaction ratings (CSAT) by adhering to project guidelines and quality assurance (QA) standards.
• Continuous Collaboration: Work closely with cross-functional support teams and team leaders to continuously improve process workflows.

Candidate Requirements

Essential Criteria:

• Language Skills: Native or fluent German (C1/C2 level) (spoken and written), along with a working knowledge of English (B2 level) for training and internal operations.
• Digital Literacy: Comfortable navigating modern computer operating systems, standard software applications, and CRM platforms.
• Communication Skills: Exceptional verbal and written interpersonal skills with an active-listening mindset.
• Remote Setup Readiness: A quiet, distraction-free home office environment with a stable high-speed internet connection (hardware IT equipment provided).

What We Offer

• Compensation & 14-Month Pay Structure: €1,200 - €1,400 gross monthly base salary (tailored to project assignment and experience), issued across 14 salary payments per year under Greek labor law (12 regular monthly salaries + Christmas bonus, Easter bonus, and Summer holiday allowance) + Monthly performance bonuses.
• Shift Options & Flexibility: Full-time (40 hours per week, standard 5-day schedule) featuring flexible shift models to align with operational needs and personal preferences.
• Relocation Package (For Candidates Moving to Greece): Pre-paid flight ticket to Greece, up to 2 weeks of fully paid hotel accommodation upon arrival, and administrative support for Greek bureaucracy (AFM tax registration, AMKA social security, bank setup, and long-term housing search).
• Growth & Development: Diverse project matching (Tech, Finance, Retail, Travel, Media), fully paid professional onboarding/training, and clear internal career pathways (over 70% of leadership promoted internally).
• Workplace Perks & Benefits: 100% remote work flexibility from anywhere in Greece, public health insurance, employee assistance programs, local store/gym discounts, and virtual team-building events.

How to Apply

Submit your updated CV in English or German to start the recruitment process! Our team will contact you for an initial introductory interview to discuss which project best matches your profile.