German Speaking Customer Support Representative (Remote in Greece)

About the job German Speaking Customer Support Representative (Remote in Greece)

This position is strictly remote. Applicants must live permanently, hold legal residency, and be physically present anywhere in Greece to be eligible.

Position Summary

In the European insurance sector, precision, dependability, and regulatory compliance are critical. We are seeking German-speaking insurance specialists to join a remote team representing one of Germany's leading insurance firms. Operating from a home office anywhere in Greece, you will manage coverage portfolios and process claims for a network exceeding 13 million policyholders.

Core Responsibilities

Serve as a claims manager and client advisor, adhering to international compliance regulations while ensuring financial protection for clients.

• Portfolio Consulting: Advise policyholders on diverse coverage options-such as vehicle, liability, and property insurance-to ensure comprehensive risk management.
• Comprehensive Claims Processing: Direct clients through every step of the claims procedure, providing structured guidance and supportive solutions.
• Client Retention: Foster enduring trust by conducting regular account reviews and offering high-level service.
• Compliance & Data Accuracy: Execute transactions within enterprise software while handling private financial records under strict GDPR standards.
• Operational Enhancement: Engage in remote team meetings to refine workflows and improve service quality.

Ideal Candidate Profile

We are looking for an analytical, organized professional who handles sensitive financial data with complete confidentiality and precision.

Requirements

• Language Proficiency: Fluent in German (C1/C2 level) to interpret complex legal and policy documentations, along with professional English proficiency (at least B2 level) for internal coordination.
• Analytical Skills: Ability to assess complex file details and deliver accurate risk evaluations.
• Composure: Capability to stay composed and professional when managing significant property claims or sensitive financial matters.
• Remote Work Discipline: Demonstrated self-motivation, time management skills, and adherence to security protocols while working remotely.

Preferred Background

Prior experience in financial services, insurance, or legal sectors is advantageous but not mandatory. Comprehensive company training is provided to all accepted candidates.

Compensation & Perks

We provide a structured working environment that rewards strong performance and enables a flexible remote work lifestyle:

• Salary Package: Competitive pay scale distributed across 14 annual payments (including standard seasonal bonuses), plus monthly performance incentives.
• Healthcare Benefits: Complete medical, dental, and life insurance coverage effective from day one.
• Hardware Allocation: Premium laptop, home-office equipment, and secure software shipped directly to your residence.
• Career Advancement: Clear progression paths into senior technical positions, quality assurance, or team leadership roles.

Relocation Support (Relocating to Greece)

For German-speaking specialists moving to Greece, we offer complete transition support:

• Flight Assistance: Fully funded travel arrangements to Greece.
• Initial Lodging: 4 weeks of company-paid hotel accommodation upon arrival.
• Administrative Aid: Hands-on assistance from our legal staff to secure your Greek tax ID (AFM) and social security registration (AMKA).

Application Process

To represent a major German insurer while working remotely in Greece, submit an updated resume in either English or German.