German Speaking Customer Support Specialist (20-40 Hours/Week)

Job Description

Join Epta International BSC as a German-Speaking Customer Support Specialist (full-time/part-time)!

Epta International BSC is a global leader in commercial refrigeration solutions, committed to providing cutting-edge, sustainable products and exceptional customer service. As part of our mission to deliver premium aftersales support, we are dedicated to continuous improvement and customer satisfaction.

We're now expanding our team and building an German-speaking Customer Support Team. Whether you already have experience or you're a fresh graduate excited to start your professional journey, this is your chance to grow with an international company that truly values its people.

Very flexible working opportunities - whether you're looking for part-time or full-time employment, we can adapt to your availability. If you would like to work 20, 30, or 40 hours per week, we offer flexible arrangements to fit your schedule. Combined with our hybrid/home office options, this role can be tailored to your needs while providing valuable international experience.

How you will make an impact:

• Answer customer calls and emails in German, providing professional support.
• Handle service requests via portals, ensuring timely logging and SLA compliance.
• Enter and track requests in the internal CMS system.
• Schedule service visits and aftersales appointments, even during night hours.
• Coordinate technician workloads for the next day.
• Assign and log maintenance jobs accurately.
• Monitor and update open cases in internal and client systems.
• Maintain strong customer relationships through clear communication.
• Collaborate across shifts for smooth operations.
• Communicate with subcontractors and internal teams for issue resolution.
• Validate proof of delivery documents.
• Generate regular and ad-hoc customer reports.

What makes you a perfect match:

• Ideally 1-3 years' experience in customer service, logistics, supply chain, or operations but fresh graduates are also welcome
• Experience in a multinational environment is a plus
• Proficient in MS Excel and Outlook; knowledge of Salesforce or Lightfoot is a bonus
• Near-native German (spoken & written); intermediate English required
• Strong problem-solving and critical thinking, especially for night shifts
• Resilient, proactive, and comfortable working outside standard hours
• Team player with clear communication and smooth shift handover skills
• Detail-oriented with strong accuracy and organizational skills
• Able to multitask, prioritize, and perform well under pressure

What We Offer to Our Employees

• A permanent role in a growing, future-focused company in the center of Budapest
• A modern workplace with innovative tools & fresh ideas
• Competitive salary
• Annual gross 770.780 HUF cafeteria
• An additional day of annual leave granted in recognition of your birthday
• One paid day per year for company-organized volunteering activities
• Employee referral bonus program
• Eyeglass reimbursement
• Peer-to-peer reward system to acquire nice gifts and vouchers
• Flexible home-office options for better work-life balance
• Real opportunities to grow your career from day one

Responsibilities

How you will make an impact:

• Answer customer calls and emails in German, providing professional support.
• Handle service requests via portals, ensuring timely logging and SLA compliance.
• Enter and track requests in the internal CMS system.
• Schedule service visits and aftersales appointments, even during night hours.
• Coordinate technician workloads for the next day.
• Assign and log maintenance jobs accurately.
• Monitor and update open cases in internal and client systems.
• Maintain strong customer relationships through clear communication.
• Collaborate across shifts for smooth operations.
• Communicate with subcontractors and internal teams for issue resolution.
• Validate proof of delivery documents.
• Generate regular and ad-hoc customer reports.

Qualifications

What makes you a perfect match:

• Ideally 1-3 years' experience in customer service, logistics, supply chain, or operations but fresh graduates are also welcome
• Experience in a multinational environment is a plus
• Proficient in MS Excel and Outlook; knowledge of Salesforce or Lightfoot is a bonus
• Near-native German (spoken & written); intermediate English required
• Strong problem-solving and critical thinking, especially for night shifts
• Resilient, proactive, and comfortable working outside standard hours
• Team player with clear communication and smooth shift handover skills
• Detail-oriented with strong accuracy and organizational skills
• Able to multitask, prioritize, and perform well under pressure