German Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria

German Speaking Fitbit Products Support Specialist
About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most trusted and distinguished international recruitment and business process outsourcing firms, connecting exceptional talent with world-class employers across a wide range of industries. With a proven track record of placing multilingual professionals in rewarding career opportunities throughout Europe and beyond, we pride ourselves on delivering a personalised, premium recruitment experience. At Mercier Consultancy Group, we don't just find you a job - we help you build a career you're genuinely passionate about.
Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for a passionate and customer-focused professional to join our client's growing team in Sofia, Bulgaria, as a German Speaking Fitbit Products Support Specialist. This exciting role sits at the intersection of the booming Fitness & Wellness industry and cutting-edge consumer technology, giving you the chance to support German-speaking customers who rely on Fitbit's industry-leading wearable fitness and health tracking devices. If you are seeking German-speaking jobs that combine your language skills with a genuine enthusiasm for health, wellness, and technology, this German Speaking Fitbit Products Support Specialist position in Bulgaria is the perfect next step in your career.
Key Responsibilities

• Deliver exceptional customer support to German-speaking users of Fitbit fitness and wellness products via phone, email, and live chat channels, ensuring every interaction reflects the highest service standards.
• Assist customers with technical troubleshooting related to Fitbit devices, including activity trackers, smartwatches, heart rate monitors, and sleep tracking features.
• Guide users through the setup, synchronisation, and configuration of Fitbit devices and the accompanying Fitbit app, with a particular focus on fitness and wellness goal-setting features.
• Provide accurate, empathetic, and knowledgeable support regarding Fitbit's health and wellness metrics, including step counting, calorie tracking, stress management tools, and workout summaries.
• Diagnose and resolve connectivity, software, and hardware issues, escalating complex technical cases to the appropriate internal teams when necessary.
• Maintain detailed, accurate records of all customer interactions and resolutions within the CRM system, contributing to a continuously improving knowledge base for Fitbit product support.
• Stay up to date with the latest Fitbit product releases, firmware updates, and Fitness & Wellness industry trends to ensure customers always receive informed, relevant guidance.
• Collaborate proactively with colleagues and team leaders to share insights, improve processes, and contribute to a positive, high-performance support environment.

Requirements

• Native or fluent German language proficiency (both spoken and written) is essential for this role - candidates must be able to communicate professionally and clearly with German-speaking customers across all support channels.
• Valid EU passport (mandatory requirement for relocation and employment eligibility).
• A genuine interest in the Fitness & Wellness industry, wearable technology, or health-focused consumer products - experience with Fitbit or similar devices is a strong advantage.
• Previous experience in customer service, technical support, or a related client-facing role is preferred, though motivated candidates with transferable skills are encouraged to apply.
• Strong problem-solving abilities combined with a patient, empathetic, and solution-oriented approach to customer interactions.
• Good working knowledge of standard digital tools, CRM platforms, and the ability to learn new software systems quickly in a fast-paced support environment.

Benefits
What We Offer

• Competitive Monthly Salary reflecting your language skills and expertise in the Fitness & Wellness sector.
• Fully Paid, Comprehensive Training Programme to ensure you are fully prepared and confident in the German Speaking Fitbit Products Support Specialist position in Bulgaria.
• Private Health Insurance for your peace of mind.
• Fully Paid Relocation Package - including return flight, airport transfer, and hotel accommodation - making your move to Bulgaria as smooth and stress-free as possible.
• Monthly Performance Bonus rewarding your dedication and results-driven approach.
• €1,500 Signing Bonus (one-time payment) exclusively for new hires joining Mercier Consultancy Group.
• A vibrant, multicultural workplace within the thriving Fitness & Wellness industry where your career can truly flourish.
• And Much More - including ongoing professional development, team events, and a supportive management structure committed to your growth.

Life in Bulgaria

Relocating to Bulgaria means embracing a lifestyle that blends rich cultural heritage with modern urban living at a fraction of the cost you might expect in Western Europe. Sofia, the capital of Bulgaria and home to this exciting German-speaking role, is a dynamic, cosmopolitan city offering a thriving social scene, world-class restaurants, impressive museums, and easy access to stunning mountain retreats such as Vitosha Nature Park - a paradise for those passionate about an active, wellness-focused lifestyle. With a warm continental climate, hot summers perfect for outdoor activities, and crisp snowy winters ideal for skiing, Bulgaria truly offers something extraordinary for every season and every personality.

Beyond its natural beauty, Bulgaria is celebrated for its remarkably affordable cost of living, allowing international professionals to enjoy a high quality of life without financial strain. The local cuisine in Bulgaria is hearty, diverse, and utterly delicious - from fresh salads and grilled meats to indulgent pastries and rich traditional stews enjoyed in cosy taverns known as mehanas. Bulgaria's warm and welcoming communities, combined with a growing international expat scene in Sofia, make settling into your new home feel natural and exciting. For German-speaking professionals looking for jobs in Bulgaria that offer genuine career progression, personal adventure, and the opportunity to live and thrive in one of Europe's most underrated gems, Bulgaria is the answer.
How to Apply

Are you ready to take the next exciting step in your career and embrace this outstanding German Speaking Fitbit Products Support Specialist position in Bulgaria? Whether you are actively exploring jobs in Bulgaria or simply open to an incredible new chapter abroad, Mercier Consultancy Group warmly invites you to apply today. Simply click the Apply Now button below to submit your application, and a member of our dedicated multilingual recruitment team will be in touch to guide you through the next steps. We look forward to welcoming you to the Mercier Consultancy Group family and helping you launch a rewarding future in the Fitness & Wellness industry.