(German speaking) International IT Support Specialist

Company Description

GERFLOR is a market leading specialists in the field of resilient flooring covers. Present in all spheres of life (building, sport, transport, commerce, industry, etc.), our Group (1.480 B€ turnover in 2024) continues its development in more than 100 countries. Brand recognition, innovation, professionalism and continuous improvement are all assets that makes GERFLOR a state-of-the-art enterprise.

5 200 employees all around the world are committed to ensure customer satisfaction and work out every day to guarantee high quality products and services. Environmental concerns are also a priority since ever : our products are processed to last as long as possible and in the respect of our planet, by the way we imagined them and with innovating options proposed in durability. Joining our team is choosing a french manufacturing group with a high growing rate on the international scene. We are highlighting the technology, the creativity, sustainable development and strong values.

Don't hesitate anymore, join us to develop your talents and invent tomorrow's floorings ! For further information, visit our website : www.gerflorgroup.com

Position

Following our successful international growth strategy, we have an exciting and challenging opportunity for a dynamic

(German speaking) International IT Support Specialist

- based in our office in Poznan -

In IT Support you are part of the international IT Team and you provide first & second level support to our colleagues in Poland, Germany, Austria, Switzerland, the Czech Republic, Scandinavia, Denmark and the Benelux countries.

Your role

• 1st and 2nd level support for PC workstations and mobile devices (MDM), including new installations and update management - mainly remote service
• Active support and helpdesk as well as request processing in the ITSM / ITAM ticket system
• Administration of the IT infrastructure (server, printer, telephone system, VoIP, software, etc.) incl. documentation of tasks
• Maintenance and monitoring of backup and endpoint protection
• Troubleshooting
• Ensuring top-level customer service (internal customers)
• User trainings

Requirements

• Educational background in IT / System Administration
• At least 2 years of professional experience in IT Service Support or System Administration
• Very good knowledge of the support of Windows 11, Office 365, teams, etc.
• Good knowledge of server administration (Windows 2019) and Microsoft Active Directory
• Ideally user knowledge of ITSM/ITAM (Ivanti) and MDM (Airwatch) systems
• A structured and efficient way of working
• Distinctive ability to work in a team
• Ability to communicate in German and English with internal customers - both mandatory.

Other information

Our offer

• Be part of an internationally successful group with strong brands
• A nice and motivated Team
• Competitive salary package
• Life Insurance, Private Healthcare (80%), Bonus Options, Laptop & Phone, Multisport (50%)

GERFLOR, a company committed to diversity and inclusion, ensures equal opportunities through a recruitment process free from any form of discrimination.

To guarantee that no talent is overlooked, we encourage everyone to apply!