German-speaking IT Operations / System Administrator (m/f/d)

German-speaking IT Operations / System Administrator (m/f/d)

• q.beyond Romania S.R.L.
• Cluj-Napoca
• Work experience

• IT
• Fulltime

JOIN FORCES. MAKE DIGITALIZATION HAPPEN.

q.beyond is the leading IT partner for SMEs. We solve the technological challenges our European customers face and make their business models fit for the future. This way, we sustainably enhance our customers' business value. We do so by implementing sovereign IT solutions and drawing on our proprietary, certified AI data centres.

Our strong team of more than 1,000 specialists combines sector expertise with technical excellence. Core focuses of our activities include public and private clouds, operating business-critical applications based on Microsoft and SAP technologies, artificial intelligence, and IT security. Publicly listed, q.beyond is present across Germany and has locations in Latvia, Spain, India, and the USA.

Design future-proof IT solutions with us as German-speaking IT Operations / System Administrator (m/f/d) at our location in Cluj-Napoca.

YOUR TASKS:

The platform at night, the customer by day - both halves belong to this role.

• You are the second-level contact for key users: single point of contact for our customers' IT administrators and service owners on server and platform services.
• You monitor the entire IT service landscape across all customers and business units, assess events, resolve them or escalate them properly qualified, 24/7/365.
• You work with agentic monitoring and auto-triage: AI correlates and pre-classifies, approved runbooks close standard events before they escalate and you feed back what the runbooks still miss.
• You isolate and resolve complex faults on all levels: hardware, software, network, communication and document incidents, requests and changes in ITSM Tool Ivanti.
• You watch our customers' SAP landscapes in travel retail and healthcare via defined runbooks, job failures, file systems, locks, dumps, backups, system start/stop.
• You run planned maintenance at weekends, patches, updates, controlled restarts, backup verification and activate senior administration and on call when needed, after executing approved standard actions yourself.
• You see more than one landscape. Retail, logistics, manufacturing, energy, insurance, media, healthcare. Not parked on a single account for three years.
• You support IT projects with our German operations and consulting teams, document what you learn for colleagues and our AI agents, and help ensure compliance in regulated environments (NIS2/KRITIS, DORA).
• Support the planning and execution of IT projects

WHAT WE OFFER YOU:

• You do not carry 24/7 alone. Night shifts are shared across one team in Romania, Spain and Germany, with the German operations team and on-call behind you for escalations. Rosters are planned in advance - and night shifts can be worked from home.
• We are building our SAP operations up right now. You do not need SAP Basis on day one, but you will grow into it quickly: from monitoring and runbooks into operational tasks, and - if you want it - into real Basis work such as kernel and support-package updates, HANA topics and system changes. Bring SAP experience and you shape how we do it from the start. Don't bring it, and we build it with you.
• AI and automation skills built on the job: short course, practice on real events, small work sample, badge - during working hours, not in your free time.
• Your side project becomes our operating model. If you build n8n workflows or work with coding agents, that goes into how our team actually works - the runbook you automate is the alert nobody gets woken up for again.
• A visible way forward: our Knowledge & Automation Engineer and AI Evaluation Engineer roles are filled from our own teams first.
• A team of 10 to 15 in Cluj - small enough that people know your name, with direct access to your team lead and to our German and international customers.
• 2 days home office per week, 2 days on site in Cluj.
• Certification support - CompTIA Network+/Security+, Microsoft Azure Administrator, SAP - paid, with time to prepare.
• 25 days of vacation, private healthcare, meal vouchers, and German language training funded up to C1.

WHAT YOU BRING:

• Completed vocational training in IT (System Integration) or a comparable technical qualification.
• At least 2 years of experience in IT Operations, System Administration, or a Service Operation Center.
• Solid knowledge of Windows, Linux, networking (TCP/IP, DNS, DHCP, VPN), virtualization (VMware/Hyper-V), cloud platforms (Azure/AWS), and IT security.
• Monitoring and event management experience - assessing, correlating, prioritising alarms as plus confidence with AIOps tooling.
• Familiarity with Microsoft 365, Azure AD, SCCM/Intune and scripting (PowerShell or Bash) is a plus.
• Interest in AI-driven IT operations, automation, and workflow tools is highly desirable.
• Strong analytical, troubleshooting, and communication skills with a customer-oriented mindset.
• Willingness to work in a 24/7 shift model.
• German (C1) and English (B2) language skills.

APPLY QUICKLY. RECEIVE FEEDBACK.

You can apply quickly and easily without a cover letter. Simply upload your CV and certificates online on our job portal.

Inclusion is important to us. We explicitly welcome applications from people with severe disabilities and those with equivalent status.

CONTACT
Your personal contact Rocio will be happy to answer your questions and comments.

q.beyond AG
Talent Acquisition
Rocio Romera del Moral