German Speaking IT Service Desk Specialist

Responsibilities:

• Respond to customer inquiries via phone/ e-mail or ticketing system.
• Process and monitor technical incidents.
• Advise and support the customer in consideration of functional requests.
• Assist the customer in resolving 1st and 2nd level issues.
• Dispatch and track tickets for the 3rd-level support.
• Follow up on any customer issues requiring additional research.
• Demonstrate the highest level of customer service and professionalism.

Job Requirement:

• Excellent communication skills in German and English.
• Previous customer service-related experience.
• Proactive and analytical approach.
• Good problem-solving skills.
• Solution-oriented and a team player.
• Desire to grow and develop in the IT industry.
• Previous experience in IT would be considered an advantage.

We offer:

• Monthly gross salary from 1400 to 1850 EUR, depending on your level of expertise
• Hybrid way of working, based on your own preferences, with cozy office space in the center of Riga
• Family-oriented company values and healthy attitude towards work and life balance - granting an additional 4 vacation days, birthday leave, "Happy Land" space in the office for children, etc.
• Individual development and learning plan, including yearly budget for external training
• Necessary essentials - health insurance with dental services and sports coverage
• Possibility to work in mutual trust and a positive team environment, to be creative and improve working flows by self-initiative
• Friendly, multicultural and cooperation-oriented colleagues

About us

At Arvato Systems, we are Masters of the Unseen. We solve complex IT challenges, power seamless Cloud transitions, and keep critical systems running - quietly, reliably, globally.

With deep industry expertise and a focus on what matters, We Empower Digital Leaders with solutions that stay in the background so their businesses can stay in front.

But behind every great system is an even greater team. We foster a diverse, inclusive culture where people feel valued, supported, and set up to thrive. And our commitment to sustainability and responsibility is more than words - it's recognized by SIF, WWF, and Latvia's Inclusion and Diversity Charter.

Real impact doesn't need the spotlight - it needs the right people. Like you.

We look forward to your application. All shared information will be treated confidentially, securely processed for recruitment only, and deleted after the process concludes. For more information, please click here.

LinkedIn / Instagram / Facebook : @arvato_systems_latvia Company: SIA Arvato Systems Latvia
Country: Latvia
State/Region: Riga
City:
Postal Code:
Job ID: 284291